We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-4492347
4 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4492347 The complaint Mr B has complained about the way Covea Insurance plc has dealt with an alleged claim against his motor policy as this has increased his premium substantially. What happened Mr B was offered a three-year fixed motor premium by a well-known insurance intermediary. ... (5 pages)View decision -
Decision Reference DRN-4459847
4 Mar 2024 Investment Funds Direct Limited UpheldInvestmentsDRN-4459847 The complaint Mr J complains that Investment Funds Direct Ltd (“IFDL”), trading as Ascentric, didn’t carry out proper due diligence in respect of a security (CFB issue 10) before allowing the security on its SIPP platform and his application to invest in it. What happened As I ... (38 pages)View decision -
Decision Reference DRN-4660711
4 Mar 2024 Skyfire Insurance Company Limited UpheldInsuranceDRN-4660711 The complaint Mr K complains about how Skyfire Insurance Company Limited handled a claim made on his motor insurance policy. What happened Mr K was involved in a car accident and Skyfire took his car for repairs. Rectification was then required. But Mr K was unhappy that Skyfir... (2 pages)View decision -
Decision Reference DRN-4599201
4 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4599201 The complaint Miss J complained that Advantage Insurance Company Limited (“Advantage”) unfairly declined her claim because her motor policy hadn’t transferred across to her new car. Miss C had representation for this complaint, but for ease and simplicity, I’ll only refer to Mi... (2 pages)View decision -
Decision Reference DRN-4387948
4 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4387948 The complaint Mr P complained that esure Insurance Limited unfairly increased the premium on his motor insurance policy. What happened Mr P said that esure had significantly increased his premium when he tried to renew his policy after having two claims, and that this was unfai... (2 pages)View decision -
Decision Reference DRN-4658893
4 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4658893 The complaint Mrs C is unhappy with the time J.P. Morgan Europe Limited trading as Chase took to verify her bank transfers. What happened The details of this complaint are well known to both parties, so I won’t repeat it all again here. Instead, I’ll focus on explaining what I ... (3 pages)View decision -
Decision Reference DRN-4616029
4 Mar 2024 Spectrum Financial Planning UpheldInvestmentsDRN-4616029 The complaint Mrs K complains that Spectrum Financial Planning (“Spectrum”) recommended an investment in a property fund that was unsuitable for her. Mrs K is represented by Mr C, who is authorised to act on her behalf. For ease of reference, I will refer to Mrs K as the one b... (12 pages)View decision -
Decision Reference DRN-4624850
4 Mar 2024 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-4624850 The complaint Mr S has complained about Interactive Brokers (U.K.) Limited (Interactive). He said Interactive was responsible for a delay with an ISA he was looking to transfer to it. He said it also didn’t move the money onto his account for a period when it received the funds... (5 pages)View decision -
Decision Reference DRN-4321706
4 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4321706 The complaint Mr S complained about how esure Insurance Limited dealt with his claim under his motor insurance policy. What happened Mr S’s car was damaged in an incident and esure decided that it was uneconomical to repair. So esure assessed its market value and paid Mr S a se... (4 pages)View decision -
Decision Reference DRN-4660381
4 Mar 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4660381 The complaint Mr S is unhappy Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (Novuna) declined his application for finance and were then unhelpful in explaining the reason why he was declined. What happened I issued my provisional findings to both parties on 21... (5 pages)View decision
