We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-4650064
4 Mar 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4650064 The complaint P says Tide Platform Limited (“Tide”) refuses to refund it for transactions on it’s account it says were unauthorised. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary P says it’s card was retai... (3 pages)View decision -
Decision Reference DRN-4510373
4 Mar 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4510373 The complaint Mr C complains about the way Creation Consumer Finance Ltd administered his running account credit agreement. What happened In October 2022 Mr C bought an appliance from a supplier I’ll call R. He funded the purchase using a running account credit agreement from C... (3 pages)View decision -
Decision Reference DRN-4601750
4 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4601750 The complaint Miss M says Clydesdale Bank Plc, trading as Virgin Money, irresponsibly lent to her. What happened Miss M took out two credit cards from Virgin Money. The first card was opened in October 2017 with a credit limit of £10,000. The second was opened in June 2018 with... (3 pages)View decision -
Decision Reference DRN-4535353
4 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4535353 The complaint Mrs W complains Barclays Bank PLC (Barclays) made errors handing her complaint about disputed transactions and has not treated her fairly. In addition, Mrs W says Barclays has not been considerate of her communication needs. Mrs W has brought her complaint via a r... (2 pages)View decision -
Decision Reference DRN-4595843
4 Mar 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4595843 The complaint Ms P complains about how her insurer, Liverpool Victoria Insurance Company Limited (LV) dealt with a claim under the local breakdown cover as part of her motor insurance policy. References to LV in this decision include their agents. Ms P was supported by a repres... (4 pages)View decision -
Decision Reference DRN-4340691
4 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4340691 The complaint A company which I’ll call ‘W’ complains about the service they received from Barclays Bank UK Plc. The complaint is brought on W’s behalf by one of their directors, Mr W. What happened W held a business current account with Barclays. W told us: They had needed to... (4 pages)View decision -
Decision Reference DRN-4656824
4 Mar 2024 DAVIES MGA SERVICES LIMITED UpheldInsuranceDRN-4656824 The complaint Mr D has complained that Davies MGA SERVICES LIMITED (Davies) – acting as the administrator on behalf of the insurer - failed to respond to his request for information about what to tell future insurers when it told him it couldn’t offer renewal terms for a car in... (3 pages)View decision -
Decision Reference DRN-4631526
4 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4631526 The complaint Miss S complains that Nationwide Building Society lent irresponsibly when it approved an overdraft limit of £500 and went on to increase it to £2,500. Miss S also complains that Nationwide failed to monitor her account for signs financial difficulties and provide ... (4 pages)View decision -
Decision Reference DRN-4647956
4 Mar 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4647956 The complaint Mr D has complained that Scottish Equitable Plc, trading as Aegon, caused delays in the transfer of his pension to another provider. This, Mr D has said, caused him financial loss as he was unable to buy assets, in particular Index Linked Gilts, at an advantageous... (7 pages)View decision -
Decision Reference DRN-4660899
4 Mar 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4660899 The complaint Ms E complained that the settlement received from The National Farmers' Union Mutual Insurance Society Limited (“NFU”) was unfair under her home insurance policy. What happened Following a claim, Ms E thought the cash settlement she received was for the re-bu... (3 pages)View decision
