We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-4661665
5 Mar 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4661665 The complaint Mr W complains that Admiral Insurance (Gibraltar) Limited have delayed in dealing with his claim, provided poor service, and have made deductions from his settlement. What happened In January 2023 Mr W had an accident. Admiral took the car to their approved repai... (4 pages)View decision -
Decision Reference DRN-4586713
5 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4586713 The complaint B is a company and is represented in bringing this complaint by its director, whom I’ll refer to as “Ms S”. She complains about the way HSBC UK Bank Plc handled B’s accounts when there was a dispute among directors. What happened Ms S and her business partner were... (4 pages)View decision -
Decision Reference DRN-4616045
5 Mar 2024 The IPS Partnership plc UpheldPensions and AnnuitiesDRN-4616045 The complaint Mr D complains that The IPS Partnership Plc (IPS) delayed his requested transfer of his Self-Invested Personal Pension (SIPP) from the existing provider to a new provider. Mr D said that as a result of the delays, the SIPP couldn’t be accessed for several months. ... (4 pages)View decision -
Decision Reference DRN-4498875
5 Mar 2024 The Prudential Assurance Company Limited UpheldInvestmentsDRN-4498875 The complaint Mr R complains that The Prudential Assurance Company Limited (‘Prudential’) delayed the payment of a tax deferred allowance (‘TDA’) from a With-Profits Bond he holds with his wife. Mr R also complains that Prudential failed to provide an explanation why the value ... (4 pages)View decision -
Decision Reference DRN-4661437
5 Mar 2024 PDL Finance Limited UpheldConsumer CreditDRN-4661437 The complaint Miss S complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) gave her loans which were unaffordable. Had Mr Lender done better checks it would’ve realised she had County Court Judgements (CCJs) outstanding and so not lent to her. What happened A summary... (4 pages)View decision -
Decision Reference DRN-4656868
4 Mar 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4656868 The complaint Mr A and Mrs R complain that Red Sands Insurance Company (Europe) Limited declined their travel insurance claim. My references to Red Sands include its claims management and emergency assistance service agent. What happened Mr A and Mrs R had a single trip travel ... (5 pages)View decision -
Decision Reference DRN-4627652
4 Mar 2024 Pinnacle Insurance Plc UpheldInsuranceDRN-4627652 The complaint Mrs B complains that Pinnacle Insurance Plc won’t pay her pet insurance claim and that it’s added an exclusion to her policy. My references to Pinnacle include its agents. What happened Mrs B took out pet insurance on-line for her dog which started on 31 October 2... (4 pages)View decision -
Decision Reference DRN-4660453
4 Mar 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4660453 The complaint Miss H is complaining about TSB Bank plc because she wanted to change the payment date for a payment arrangement she had with the bank and was unable to do so. What happened Miss H had a credit card with TSB. She fell behind with payments and, in June 2023, agreed... (5 pages)View decision -
Decision Reference DRN-4635186
4 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4635186 The complaint K – a limited company – is complaining about the amount Covea Insurance plc has paid to settle a claim it made on its commercial insurance policy. What happened In December 2022 a cart damaged a property K owned. So K contacted Covea to claim on its insurance poli... (3 pages)View decision -
Decision Reference DRN-4471782
4 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4471782 The complaint Miss C complains that a car acquired with finance from Blue Motor finance Ltd (“BMF”) wasn’t of satisfactory quality. What happened In February 2022 Miss C was supplied with a car and entered into a hire purchase agreement with BMF. At the point of supply the car ... (3 pages)View decision
