We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-4450385
5 Mar 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4450385 The complaint Mrs K complains that after making a large payment towards her PayDown plan with NewDay Ltd, trading as Fluid, her monthly payments didn’t reduce. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead... (2 pages)View decision -
Decision Reference DRN-4600521
5 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4600521 The complaint Miss M complains that Monzo Bank Ltd trading as Monzo didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint... (4 pages)View decision -
Decision Reference DRN-4518074
5 Mar 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4518074 The complaint Mr P complains that a car acquired with finance from N.I.I.B Group Limited trading as Northridge Finance (“NF”) wasn’t of satisfactory quality. What happened In February 2023 Mr P was supplied with a car and entered into a hire purchase agreement with NF. At the p... (3 pages)View decision -
Decision Reference DRN-4435936
5 Mar 2024 State Bank Of India (UK) Limited UpheldBanking and PaymentsDRN-4435936 The complaint Mr G complains that State Bank of India (UK) Limited (“SBI”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr G has explained tha... (4 pages)View decision -
Decision Reference DRN-4662648
5 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4662648 The complaint Mr B complains that he was unable to open a savings account with Nationwide Building Society so missed out on interest and a “fairer share” bonus payment. What happened In October 2022, Mr B attempted to open a current account online with Nationwide, to take advan... (3 pages)View decision -
Decision Reference DRN-4644347
5 Mar 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4644347 The complaint Mr A complains that Curtis Banks Limited (CB) delayed the processing of his pension drawdown application which then resulted in him losing a significant sum of money as a result of market movements. Mr A would now like CB to recompense him for the losses that he s... (9 pages)View decision -
Decision Reference DRN-4662318
5 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4662318 The complaint Mrs T complained about how National Westminster Bank Plc (“NatWest”) dealt with the closure of her bank accounts. What happened Mrs T had a current account and investment account with NatWest for many years, which she originally opened when she lived in the UK. Sh... (6 pages)View decision -
Decision Reference DRN-4597557
5 Mar 2024 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-4597557 The complaint Mr D complains about the advice JLT Wealth Management Limited (‘JLT’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a f... (7 pages)View decision -
Decision Reference DRN-4520192
5 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4520192 The complaint Mr R complained that The Prudential Assurance Company Limited (Prudential) caused a delay to the transfer of his existing pension benefits to a new retirement account (RA) with it leading to a financial loss in terms of a reduced transfer value. He believes that t... (7 pages)View decision -
Decision Reference DRN-4523865
5 Mar 2024 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4523865 The complaint Mr C complained about Hargreaves Lansdown Asset Management Limited (HLAM). He said HLAM put a block on his account and by doing this, he was unable to sell shares. He said this caused him investment losses. He said HLAM also caused him distress and inconvenience. ... (3 pages)View decision
