We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118606 results
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Decision Reference DRN-4647440
27 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4647440 The complaint A company, which I’ll refer to as C, complains that it suffered losses when Barclays Bank UK PLC unfairly delayed a refinancing agreement. What happened C had a loan from Barclays which was due to expire during 2022. In January 2022, the company started discussion... (3 pages)View decision -
Decision Reference DRN-4600533
27 Feb 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4600533 The complaint Mr S complains about the level of service received from Hastings Insurance Services Limited after purchasing a motor insurance policy. What happened The details of this complaint are known to all parties, so I won’t repeat them here. Instead, I’ll summarise my und... (3 pages)View decision -
Decision Reference DRN-4594497
27 Feb 2024 U K Insurance Limited UpheldInsuranceDRN-4594497 The complaint Mr T has complained about U K Insurance Limited (UKI). He isn’t happy about the valuation of his car after it was deemed a total loss following a claim under his motor insurance policy and about the way it dealt with his claim. What happened Mr T made a claim unde... (3 pages)View decision -
Decision Reference DRN-4580460
27 Feb 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4580460 The complaint Mr and Mrs A complain that National Westminster Bank Plc unfairly closed their joint current account and delayed payment of the money in it. Because the account was linked to their mortgage, the closure had an impact on their mortgage interest. What happened Mr an... (3 pages)View decision -
Decision Reference DRN-4570737
27 Feb 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4570737 The complaint Mr E complains about problems with a car he acquired through a conditional sale agreement with Santander Consumer (UK) plc trading as Santander Consumer Finance (SCF). He would like to reject the car. What happened The details of this complaint are well known to b... (2 pages)View decision -
Decision Reference DRN-4641278
27 Feb 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4641278 The complaint Ms K has complained about the way Domestic & General Insurance Plc (“D&G”) dealt with a claim she made under a household warranty. What happened I’ll summarise the main points about this complaint. Ms K had a problem with her washing machine, which was co... (3 pages)View decision -
Decision Reference DRN-4638231
27 Feb 2024 Yorkshire Building Society UpheldBanking and PaymentsDRN-4638231 The complaint Ms C complains about issues opening a savings product with Yorkshire Building Society (YBS). She would like more compensation than she has been offered. What happened The details of this complaint are well known to both parties so I won’t repeat them again here. I... (2 pages)View decision -
Decision Reference DRN-4645555
27 Feb 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4645555 The complaint Mr D complains about Admiral Insurance (Gibraltar) Limited not renewing his motor insurance policy. What happened The background to this complaint is well known to both Mr D and Admiral. In my decision, I’ll focus mainly on giving the reasons for reaching the outc... (6 pages)View decision -
Decision Reference DRN-4315364
27 Feb 2024 Evolution Insurance Company Limited UpheldInsuranceDRN-4315364 The complaint Mrs P complains about the service provided by Evolution Insurance Company Limited after she made a claim under her landlord home care insurance policy. Mrs P has been represented in this claim and complaint by Mr P. What happened In October 2022, Mrs P took out th... (3 pages)View decision -
Decision Reference DRN-4566034
27 Feb 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4566034 The complaint Mrs B is unhappy that Legal and General Assurance Society Limited declined a claim made on her income protection policy. She’s also unhappy with the service she received when handling her claim. What happened Mrs B had the benefit of an income protection insurance... (3 pages)View decision
