We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74 results
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Decision Reference DRN4467448
18 Mar 2020 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr R’s complaint is mainly about the level of redress offered by Hargreaves Lansdown Asset Management Limited (‘Hargreaves’) for problems he faced in transferring his portfolio. backgroundI issued a detailed Provisional Decision (‘PD’) for this complaint on 27 January 2020. A copy of the P... (12 pages)View decision -
Decision Reference DRN-3264100
6 Dec 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3264100 The complaint Mr H complains about the time taken to transfer his Fund and Share account and his stocks and shares Individual Savings Account (ISA). Mr H says Hargreaves Lansdown Asset Management Limited (Hargreaves) delayed the transfer of the stock in his account, which resul... (6 pages)View decision -
Decision Reference DRN-2417468
21 Sep 2021 Hargreaves Lansdown Advisory Services Limited UpheldInvestmentsDRN-2417468 The complaint Mr T complains about delays Hargreaves Lansdown Advisory Services Limited caused while dealing with his stocks and shares ISA transfer resulting in a financial loss. What happened Mr T says he submitted an ISA transfer form to Hargreaves in January 2020. He specif... (2 pages)View decision -
Decision Reference DRN6950404
10 Feb 2016 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr M complains about delays caused by Hargreaves Lansdown Asset Management Limited’s for the transfer of his two ISA accounts.backgroundMr M requested a transfer of his ISA account from Hargreaves Lansdown to another provider. He says he returned the payment options ... (2 pages)View decision -
Decision Reference DRN0888696
4 Dec 2015 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr T complains about the delays caused by Hargreaves Lansdown Asset ManagementLimited (Hargreaves Lansdown) in processing his SIPP contribution. As his contribution wasadded to his SIPP after his 75th birthday he was no longer eligible to claim tax relief.backgroundI ... (5 pages)View decision -
Decision Reference DRN-4141238
23 May 2023 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-4141238 The complaint Ms B complains that Hargreaves Lansdown Asset Management Limited (Hargreaves) failed to make her aware of a deadline to avoid tax on the benefits from her late father’s pension plan. And then made the decision to pay benefits too late for the deadline to be met. S... (7 pages)View decision -
Decision Reference DRN4220985
11 Nov 2015 Hargreaves Lansdown Asset Management Limited UpheldInvestment and pensionsMr and Mrs M’s complaint concerns the delays and administrative errors they faced when trying to move some of their investments from Hargreaves Lansdown Asset Management Limited. They have also complained about the way their concerns were treated and misleading information... (3 pages)View decision -
Decision Reference DRN-3116433
21 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3116433 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (HL) caused a delay to the transfer of her Self-Invested Personal Pension (SIPP) from another provider. She considers this caused her a financial loss. Mrs P also complains that HL delayed the trans... (6 pages)View decision -
Decision Reference DRN-5153280
12 Dec 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-5153280 The complaint Miss H complains that Hargreaves Lansdown Asset Management Limited (HL) caused avoidable delays to her annuity purchase, leading to her receiving a lower annuity rate than she should have. What happened I understand that Miss H had pension plans with providers ... (11 pages)View decision -
Decision Reference DRN-5221035
18 Dec 2024 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-5221035 The complaint Mr H complained that Hargreaves Lansdown Asset Management Limited (Hargreaves) caused him a financial loss by delaying him in accessing tax free cash from his pension. He would like to be compensated for this loss. What happened I have reviewed all the evidenc... (6 pages)View decision
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