We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5313615
25 Feb 2025 Topaz Finance Limited Not upheldMortgagesDRN-5313615 The complaint Mr M complains about the way Topaz Finance Limited trading as Hyalite Mortgages has reported his buy-to-let mortgage to credit reference agencies. What happened In December 2023 Mr M called Topaz to tell it he was selling his buy-to-let property and had given ... (3 pages)View decision -
Decision Reference DRN-4844573
25 Feb 2025 Advantage Finance Ltd UpheldConsumer CreditDRN-4844573 The complaint Mr N complains about a car supplied to him using a hire purchase agreement taken out with Advantage Finance Ltd (“Advantage”). What happened In June 2023, Mr N acquired a used car using a hire purchase agreement with Advantage. The car was around six years old... (5 pages)View decision -
Decision Reference DRN-4869133
25 Feb 2025 Lendable Ltd Not upheldConsumer CreditDRN-4869133 The complaint Miss K complains about the quality of a used car she acquired through a hire purchase agreement with Lendable Ltd (‘Lendable’). Miss K says that the car was of poor quality, and it had problems as soon as she took ownership of it. She would like compensation fo... (3 pages)View decision -
Decision Reference DRN-5302464
25 Feb 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5302464 The complaint Mr H, who is represented by Miss M, complains that Starling Bank Limited failed to properly pursue his chargeback request. What happened Mr H bought a VIP ticket for a concert from the merchant at a cost of £1,993.95. When he got to the venue he was refused ent... (2 pages)View decision -
Decision Reference DRN-5353632
25 Feb 2025 Blue Motor Finance Ltd UpheldConsumer CreditDRN-5353632 The complaint Miss I complains about the satisfactory quality of a car supplied to her using a hire purchase agreement with Blue Motor Finance Ltd (“BMFL”). What happened In October 2023, Miss I acquired a used car using a hire purchase agreement with BMFL. The sales invoic... (8 pages)View decision -
Decision Reference DRN-5262863
25 Feb 2025 PayPal UK Ltd Not upheldBanking and PaymentsDRN-5262863 The complaint Mr Y complains PayPal UK Ltd didn’t refund him for items he didn’t receive then permanently limited his account. What happened Mr Y ordered some items from a retailer and received an empty box. Mr Y raised a buyer protection claim with PayPal, but it refused ... (3 pages)View decision -
Decision Reference DRN-5288943
25 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5288943 The complaint Mr B complains that Nationwide Building Society did not make it clear that an account switch offer had been withdrawn. What happened In May 2024 Nationwide launched a current account online switch offer. The offer was advertised on the current accounts page on... (3 pages)View decision -
Decision Reference DRN-5353565
25 Feb 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5353565 The complaint Mr R complains that Moneybarn No. 1 Limited (“Moneybarn”) supplied him with a car that wasn’t of satisfactory quality at the point of supply. What happened In July 2023, Mr R acquired a used car using a conditional sale agreement with Moneybarn. The purchase p... (6 pages)View decision -
Decision Reference DRN-5351979
25 Feb 2025 Topaz Finance Limited Not upheldMortgagesDRN-5351979 The complaint Mr W had a buy-to-let mortgage with Topaz Finance Limited, trading as Rosinca Mortgages. He complains about how Rosinca treated him between February 2022 and December 2023 and, in particular, that: - it added excessive legal fees to, and failed to deduct payme... (5 pages)View decision -
Decision Reference DRN-5336322
25 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5336322 The complaint Miss W complains that Monzo Bank Ltd (‘Monzo’) declined to reimburse over £2,000.00 that was lost when she fell victim to a cryptocurrency investment scam. What happened In the absence of any submissions from Monzo to this service, our investigator originally ... (5 pages)View decision
