We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
-
Decision Reference DRN-4949191
25 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4949191 The complaint Mr D is unhappy that a car supplied to him under a hire purchase agreement with Creation Consumer Finance Limited was of an unsatisfactory quality. What happened In June 2023, Mr D was supplied with a used car through a hire purchase agreement with Creation. H... (4 pages)View decision -
Decision Reference DRN-4944879
25 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4944879 The complaint Mr A has complained that Bank of Scotland Plc failed to protect him from falling victim to a cryptocurrency investment scam and hasn’t refunded the money he lost. What happened The background of this complaint is already known to both parties, so I won’t repea... (4 pages)View decision -
Decision Reference DRN-5132394
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5132394 The complaint D a limited company complains Santander UK Plc unfairly closed its account without a clear explanation and it received poor service. D is represented by a director – Mr D. What happened D held a business current account with Santander which was opened in 2018... (3 pages)View decision -
Decision Reference DRN-5319032
25 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5319032 The complaint Miss T complains that Lloyds Bank PLC (‘Lloyds’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss T says that she was contacted by someone on a messaging app who claimed to be from a recruitment company. Miss T’s details we... (4 pages)View decision -
Decision Reference DRN-5355203
25 Feb 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5355203 The complaint Mr H is unhappy that Santander UK Plc won’t remove restrictions that they’ve placed on his account. What happened On 18 March 2024, Mr H instructed the transfer of a large sum of money from his Santander account to a third-party account to purchase a car. The ... (5 pages)View decision -
Decision Reference DRN-4992575
25 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4992575 The complaint Miss T complains that Wise Payments Limited (‘Wise’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss T says that she was contacted by someone on a messaging app about a job. Miss T’s details were passed on to a representat... (3 pages)View decision -
Decision Reference DRN-5234049
25 Feb 2025 GoCardless Ltd Not upheldBanking and PaymentsDRN-5234049 The complaint A company, which I will refer to as C, complains that GoCardless Ltd caused C to lose £5,172.54 by colluding with the fraudulent and illegal actions of another party. C is represented by an adviser, who I will refer to as Mr L. What happened GoCardless offers... (5 pages)View decision -
Decision Reference DRN-5301585
25 Feb 2025 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-5301585 The complaint Mr A complains about the charges applied to his catalogue shopping account with Shop Direct Finance Company Limited. What happened In February 2024, Mr A purchased an item on his catalogue shopping account using the Buy Now Pay Later (BNPL) fa... (2 pages)View decision -
Decision Reference DRN-5353971
25 Feb 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5353971 The complaint Mr W is unhappy with how Stellantis Financial Services UK Limited trading as Vauxhall Finance (‘VF’) handled the situation when his car was written off by an insurance company and he got into financial difficulty. What happened Around June 2019 Mr W took a cond... (6 pages)View decision -
Decision Reference DRN-5279332
25 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5279332 Complaint Miss K is unhappy that Bank of Scotland plc (trading as Halifax) didn’t reimburse her after she told it she’d fallen victim to a scam. Background The background to this complaint is well known to the parties. I don’t intend to set it out in comprehensive detail her... (4 pages)View decision
