We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4993237
15 Nov 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4993237 The complaint Mr R says ReAssure Limited has mishandled contributions to his personal pension and provided him with several iterations of conflicting information when it tried to reassure him that it had put things right. He says this has caused him financial detriment, dist... (4 pages)View decision -
Decision Reference DRN-4816784
15 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4816784 The complaint Mr G complains Assetz SME Capital Limited (“Assetz”) has introduced an unfair fee on his crowdfunding account. What happened Mr G has been investing on Assetz peer-to-peer crowdfunding platform since April 2014. In December 2023, Assetz announced that it had de... (9 pages)View decision -
Decision Reference DRN-5078438
15 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5078438 The complaint Mr O complains that Vanquis Bank Limited irresponsibly lent to him. Mr O is represented by a Claims Management Company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr O himself. W... (5 pages)View decision -
Decision Reference DRN-5102016
15 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5102016 The complaint Ms S’s complaint is about the rejection of a claim for cover under her legal expenses insurance policy with Aviva Insurance Limited. Aviva is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actions of the agents it uses to ... (3 pages)View decision -
Decision Reference DRN-5046286
15 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5046286 The complaint IMA, a limited company, complains that Wise Payments Limited did not refund a series of payments it says it lost to a scam. Mr V is the director of IMA and has brought the complaint on its behalf. In the interest of simplicity, I will mostly refer to him throu... (5 pages)View decision -
Decision Reference DRN-5147100
15 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5147100 The complaint Ms F complains Bank of Scotland plc trading as Halifax didn’t do enough to protect her when she fell victim to an investment scam. What happened Ms F has an account with Halifax and has done so for over 20 years. She also has an account with another business wh... (3 pages)View decision -
Decision Reference DRN-5146991
15 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5146991 The complaint Ms F complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Ms F has an account with Revolut with a debit card which she opened on 11 March 2023. Ms F says she opened the account in the course of this sca... (3 pages)View decision -
Decision Reference DRN-5117397
15 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5117397 The complaint Mr H complains that NewDay Ltd trading as Fluid Credit Card (NewDay) didn’t check his financial circumstances before they agreed to lend to him. What happened In August 2021 Mr H applied for a credit card with NewDay. They agreed his application and provided h... (2 pages)View decision -
Decision Reference DRN-5138029
15 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5138029 The complaint Mr M complains that Bank of Scotland plc trading as Halifax provided him with misleading information about the amount of cashback he was earning, causing him financial loss. What happened Mr M has had a credit card with Halifax since around 2004. In September 2... (2 pages)View decision -
Decision Reference DRN-5111647
15 Nov 2024 LEASYS UK LTD Not upheldConsumer CreditDRN-5111647 The complaint Mr S complains about a charge that has been levied by Leasys UK Ltd following the end of a hire agreement that he had with the firm. What happened In September 2019 Mr S was supplied with a new car by Leasys via a hire agreement. Mr S agreed to make 48 monthly ... (3 pages)View decision
