We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5104414
18 Nov 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5104414 Complaint Miss P has complained that Nationwide Building Society (“Nationwide”) continued to allow her to use her overdraft over an extended period and even when she was in financial difficulty. Background One of our investigators looked at Miss P’s complaint and thought th... (4 pages)View decision -
Decision Reference DRN-5139534
18 Nov 2024 UK Credit Limited Not upheldConsumer CreditDRN-5139534 Complaint Mr P has complained about a guarantor loan UK Credit Limited (“UK Credit”) provided to him. He says that the loan was unaffordable, he struggled to pay it and it should never have been provided to him in the first place. Background UK Credit provided Mr P with a ... (3 pages)View decision -
Decision Reference DRN-5085267
18 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5085267 The complaint Mr C complains about Admiral Insurance (Gibraltar) Limited’s handling of a claim under his car insurance policy. What happened Mr C’s car was involved in an accident in April 2024, and he made a claim with Admiral under his car insurance policy. Admiral declare... (3 pages)View decision -
Decision Reference DRN-5133107
18 Nov 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5133107 Complaint Mr C has complained about a credit card Vanquis Bank Limited (trading as “Vanquis”) provided to him. He says that he shouldn’t have been given the credit card and that it was irresponsibly provided to him. Background In June 2010, Vanquis provided Mr C with a cre... (3 pages)View decision -
Decision Reference DRN-5115636
18 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5115636 Complaint Mr P is unhappy with what that Santander UK Plc (“Santander”) has agreed to do to put things right for him after it agreed that it shouldn’t have allowed him to continue using his overdraft in the way that he did from March 2019 onwards. Background After receiving... (4 pages)View decision -
Decision Reference DRN-5141555
18 Nov 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-5141555 Complaint Mr W complains that CA Auto Finance UK LTD (at the time trading as “Fiat Financial” Services UK Ltd) unfairly entered into a hire-purchase agreement with him. He’s said the agreement was unaffordable and so he shouldn’t have been accepted for it. Background In Jan... (3 pages)View decision -
Decision Reference DRN-5128772
18 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5128772 Complaint Mrs G has complained about a credit card Tesco Personal Finance PLC (trading as “Tesco Bank”) provided to her. She says she shouldn’t have been provided with a credit card which had a such a high credit limit as it was unaffordable for her. Background Tesco Bank p... (3 pages)View decision -
Decision Reference DRN-5125865
18 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5125865 Complaint Ms W complains that Oodle Financial Services Limited (trading as “Oodle” Car Finance) unfairly entered into a hire-purchase agreement with her. She’s said that the monthly payments to this agreement were unaffordable and better checks would have shown this. Backgr... (4 pages)View decision -
Decision Reference DRN-5014717
18 Nov 2024 Capital Professional Limited Not upheldPensions and AnnuitiesDRN-5014717 The complaint Mr A’s complaint about Capital Professional Limited trading as Ascot Lloyd (‘AL’) was jointly submitted alongside his wife’s. Both complaints are about their respective pensions and Individual Savings Accounts (‘ISAs’). They share the same complaint basis and a... (6 pages)View decision -
Decision Reference DRN-5140268
18 Nov 2024 Toyota Financial Services (UK) Plc Not upheldConsumer CreditDRN-5140268 Complaint Mrs F complains that Toyota Financial Services (UK) PLC (trading as “Redline” Finance) unfairly entered into a hire-purchase agreement with her. She’s said the agreement was unaffordable and so she shouldn’t have been accepted for it. Background In December 2023, ... (3 pages)View decision
