We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5152747
18 Nov 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5152747 The complaint Mr C has complained that Oakbrook Finance Limited, trading as Likely Loans, acted irresponsibly when it provided him with a loan for £1,000 in 2014. Background Mr C applied for a £1,000 loan with Likely Loans in December 2014. He has explained that at the time... (4 pages)View decision -
Decision Reference DRN-5112197
18 Nov 2024 Ageas Insurance Limited UpheldInsuranceDRN-5112197 The complaint Mr H complains about the way Ageas Insurance Limited has handled a claim he made under his home insurance policy. Reference to Ageas includes its agents and representatives. What happened The circumstances aren’t in dispute, so I’ll summarise the background: ... (4 pages)View decision -
Decision Reference DRN-5131128
18 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5131128 The complaint Mr S complains about the service he received in branch when he tried to deposit money into his account with Barclays Bank UK PLC. What happened Mr S says that in early January 2024, Barclays would not allow him to deposit cash into his account, telling him that... (2 pages)View decision -
Decision Reference DRN-5152896
18 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5152896 The complaint Mrs S complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (5 pages)View decision -
Decision Reference DRN-5152947
18 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5152947 The complaint Mrs S complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known... (5 pages)View decision -
Decision Reference DRN-5152388
18 Nov 2024 Clydesdale Bank Plc Not upheldMortgagesDRN-5152388 The complaint This complaint’s about a mortgage Mr L used to hold with Clydesdale Bank Plc trading as Virgin Money (hereafter referred to as Virgin). Earlier this year, Mr L applied for a new mortgage to buy another home, hoping to port the interest rate product from the exi... (3 pages)View decision -
Decision Reference DRN-5132088
18 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5132088 The complaint Mr L complains that Santander UK Plc didn’t honour a current account switch incentive. What happened In May 2024 Mr L became aware that Santander was offering a £175 switch incentive if he switched an account to it. Mr L initiated an account switch which compl... (3 pages)View decision -
Decision Reference DRN-5120886
18 Nov 2024 Phoenix Life Limited UpheldPensions and AnnuitiesDRN-5120886 The complaint Mr P has complained about a transfer of his Phoenix Life Limited (Phoenix) personal pension to a small self-administered scheme (SSAS) in June 2014. Mr P’s SSAS was subsequently used to invest in loan notes with Dolphin Capital and High Street Boutique, and ove... (14 pages)View decision -
Decision Reference DRN-5074352
18 Nov 2024 Allianz Insurance Plc Not upheldInsuranceDRN-5074352 The complaint Miss K complains that Allianz Insurance Plc has unfairly declined a claim under her pet insurance policy. Where I refer to Allianz, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened The detailed backg... (2 pages)View decision -
Decision Reference DRN-5087715
18 Nov 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-5087715 The complaint Mr B has complained about how Acromas Insurance Company Limited (Acromas) dealt with a claim under a home insurance policy. References to Acromas include companies acting on its behalf. I’m aware that Mr B is represented on this complaint but, for ease, I will... (3 pages)View decision
