We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5154157
18 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5154157 The complaint Miss A complains that Advantage Insurance Company Limited failed to cancel her motor insurance policy within the 14-day cooling off period. Where I refer to Advantage, this includes the actions of its agents and claims handlers for which it takes responsibilit... (4 pages)View decision -
Decision Reference DRN-5022673
18 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5022673 The complaint Mr P has complained about his van insurer Liverpool Victoria Insurance Company Limited (LV) because it has avoided his policy, treated it as though it had never existed, and by association declined his claim for his damaged van. What happened Mr P bought a va... (5 pages)View decision -
Decision Reference DRN-5109880
18 Nov 2024 Danske Bank A/S Not upheldMortgagesDRN-5109880 The complaint Ms D and Mr H complain about the way Danske Bank A/S dealt with the redemption of their mortgage. They also complain that it didn’t update their address. Mr H has dealt with the complaint. He says the redemption statement issued by Danske Bank was unclear and t... (3 pages)View decision -
Decision Reference DRN-4522365
18 Nov 2024 Acasta European Insurance Company Limited UpheldInsuranceDRN-4522365 The complaint Mr S complains that Acasta European Insurance Company Limited (Acasta) has unfairly declined his claim under his Guarantee Insurance Policy. Any reference to Acasta in this final decision includes its respective agents unless specified otherwise. What happened ... (4 pages)View decision -
Decision Reference DRN-5116195
18 Nov 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5116195 The complaint Mr B complains that Scottish Widows Limited trading as Clerical Medical (SWL) failed to provide him with annual statements in 2022 and 2023. He also complains about the investment performance of his group stakeholder pension plan with it. What happened Mr B joi... (6 pages)View decision -
Decision Reference DRN-5153509
18 Nov 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5153509 The complaint Mr L complains Wise Payments Limited trading as Wise unfairly closed his account after previously reopening it and offering him a fee free transfer of up to £3000. He also says Wise didn’t provide statements for each currency sub-account for the period he wante... (5 pages)View decision -
Decision Reference DRN-3692047
18 Nov 2024 Novitas Loans Ltd UpheldConsumer CreditDRN-3692047 Complaint 1. Mr A has complained that Novitas Loans Ltd (“Novitas”) negligently approved a litigation funding loan for his ex-partner and about the effect this had on him including it leading to him having to take out his own Novitas litigation funding loan in order to defen... (36 pages)View decision -
Decision Reference DRN-4877723
18 Nov 2024 Countrywide Assured Plc UpheldInvestmentsDRN-4877723 The complaint Mrs P complained about Countrywide Assured Plc (CWA). She said CWA sent out incorrect forms, and because of this delayed her with profits life assurance policy from being surrendered. Mrs P said because of this she incurred a loss. She would like CWA to compens... (4 pages)View decision -
Decision Reference DRN-4992254
18 Nov 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4992254 The complaint Mrs B has complained that Legal and General Assurance Society Limited was unable to locate a policy that she had taken out and has declined a critical illness claim. What happened The background to this matter is well known to the parties. In summary In July 20... (2 pages)View decision -
Decision Reference DRN-4877730
18 Nov 2024 Countrywide Assured Plc UpheldInvestmentsDRN-4877730 The complaint Mr P complained about Countrywide Assured Plc (CWA). He said CWA sent out incorrect forms, and because of this delayed his with profits life assurance policy from being surrendered. Mr P said because of this he incurred a loss. He would like CWA to compensate ... (4 pages)View decision
