We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4717013
20 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4717013 The complaint Mr H complains that The Royal Bank of Scotland Plc (RBS) didn’t do enough to protect him when he made two payments to two separate property investment opportunities he now considers were scams. What happened In May 2018 Mr H paid £10,000 towards a property deve... (2 pages)View decision -
Decision Reference DRN-5056217
20 Nov 2024 eBay Commerce UK Ltd Not upheldBanking and PaymentsDRN-5056217 The complaint Miss I complains eBay Commerce UK Ltd won’t pay money out to her. What happened Miss I was selling items on eBay Marketplace and was told her account had been suspended. Miss I was asked to send in identification, which she did. eBay Commerce then told Miss ... (2 pages)View decision -
Decision Reference DRN-4973990
20 Nov 2024 OneSavings Bank Plc Not upheldMortgagesDRN-4973990 The complaint This complaint is brought by Mr B in his capacity as director of a limited company I will refer to as ADB. Mr B is unhappy that OneSavings Bank Plc trading as Kent Reliance (and referred to here as KR) declined the company’s mortgage application. Mr B says he ... (3 pages)View decision -
Decision Reference DRN-5140929
20 Nov 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5140929 The complaint Mr N complains about the offset mortgage he had with Bank of Scotland plc, trading as Intelligent Finance (IF). He’s unhappy with IF’s decision to close the current account linked to the mortgage and says this decision means the offset mortgage was mis-sold to ... (2 pages)View decision -
Decision Reference DRN-5114677
20 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5114677 The complaint Miss L complains that NewDay Ltd trading as Aqua lent to her irresponsibly. What happened Miss L applied for a credit card with Aqua in May 2021. Aqua approved the application and gave Miss L a credit card with an initial limit of £300. The credit limit was inc... (3 pages)View decision -
Decision Reference DRN-5154093
20 Nov 2024 Covea Insurance plc Not upheldInsuranceDRN-5154093 The complaint Mr S complains that Covea Insurance plc (Covea) unfairly declined a claim he made on a motor insurance policy. What happened Mr S insured his car with Covea. The car’s engine had been removed and it was being stored on private land. Mr S discovered that exterio... (3 pages)View decision -
Decision Reference DRN-4882219
20 Nov 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4882219 The complaint Mr M has complained that Capital One (Europe) plc (“Capital One”), irresponsibly granted him a credit card account, and later increased the credit limit on the card, which he couldn’t afford to repay. What happened Mr M told us he took out a credit card with Ca... (5 pages)View decision -
Decision Reference DRN-5028215
19 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5028215 The complaint Mr M complains about how UK Insurance Limited (‘UKI’) dealt with liability for a claim made under his motor insurance policy. Mr M’s policy was sold and is administered by a third party company on UKI’s behalf, and all his correspondence has been with this comp... (2 pages)View decision -
Decision Reference DRN-5088093
19 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5088093 The complaint Mr and Miss C’s complaint is about the increase of their Royal & Sun Alliance Insurance Limited (‘RSA’) pet insurance premium at renewal. Mr and Miss C say they’ve been treated unfairly. What happened Mr and Miss C held a yearly limit pet insurance policy w... (3 pages)View decision -
Decision Reference DRN-5158220
19 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5158220 The complaint Mr B complains that Barclays didn’t do enough to help him when he told it about a dispute he had with a merchant over goods paid for using his Barclays debit card. What happened In August 2023 Mr B purchased a guitar online using his Barclays debit card. The pa... (4 pages)View decision
