We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5154872
20 Nov 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5154872 The complaint Mr A has complained about a transfer of his Group Stakeholder Pension Plan (GSPP) with Scottish Equitable plc trading as Aegon (Aegon) to a small self-administered scheme (SSAS) in March 2015. Mr A’s SSAS was subsequently used to invest in overseas property dev... (11 pages)View decision -
Decision Reference DRN-5056753
20 Nov 2024 First Central Insurance Management Limited Not upheldInsuranceDRN-5056753 The complaint Mr T complains about the amount paid to him by First Central Insurance Management Limited trading as 1st Central (“1st Central”) under his car insurance policy after his car was written off. What happened Mr T had a motor insurance policy with 1st Central cover... (2 pages)View decision -
Decision Reference DRN-5158577
20 Nov 2024 Euroins AD Not upheldInsuranceDRN-5158577 The complaint Mr and Mrs S complain because Euroins AD hasn’t paid their travel insurance claim. What happened Mr and Mrs S were insured under an annual travel insurance policy, provided by Euroins. Unfortunately, Mrs S was admitted to hospital on the day she and Mr S were d... (3 pages)View decision -
Decision Reference DRN-5132692
20 Nov 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5132692 The complaint Mrs D is unhappy that Nationwide Building Society won’t reimburse payments made by her eight-year-old son using her account. What happened In March 2024, Mrs D asked Nationwide to reimburse a series of payments that she’d noticed her young son had made while us... (2 pages)View decision -
Decision Reference DRN-5093152
20 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5093152 The complaint Mr L complains Monzo Bank Ltd (Monzo) didn’t provide him with any notice before it closed his bank account. What happened Mr L says he held a bank account with Monzo and without any notice he was told his bank account was being closed in January 2023. Mr L does... (2 pages)View decision -
Decision Reference DRN-5121782
20 Nov 2024 Saga Services Limited Not upheldInsuranceDRN-5121782 The complaint Mrs G complains about how Saga Services Limited (Saga).dealt with liability for a historical claim she made under her motor insurance policy with a previous insurer, leading to an increase in her premium. References to Saga in this decision include their agent... (3 pages)View decision -
Decision Reference DRN-5123377
20 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5123377 The complaint Mr T complains Santander UK plc (Santander) unfairly refused a payment for his travel home causing him severe inconvenience and upset. What happened Mr T says in late June 2024 Santander declined a payment for his bus fare following a medical appointment, which... (3 pages)View decision -
Decision Reference DRN-5134082
20 Nov 2024 North Edinburgh and Castle Credit Union Limited Not upheldConsumer CreditDRN-5134082 The complaint Ms F has complained that North Edinburgh and Castle Credit Union Limited (“Castle Credit”) acted irresponsibly when it approved her application for a loan in early 2023. Background Ms F applied for a £10,000 loan with Castle Credit in January 2023. She said the... (3 pages)View decision -
Decision Reference DRN-4547944
20 Nov 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-4547944 The complaint Miss K complains that TSB Bank Plc (as the recipient bank) didn’t do enough to prevent her losing money to an alleged scam. Miss K has used a representative to bring her complaint. But for ease of reading, I’ll mostly just refer to Miss K herself where I also ... (2 pages)View decision -
Decision Reference DRN-5063828
20 Nov 2024 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-5063828 The complaint Mr W complains that Automobile Association Insurance Services Limited (AAISL) automatically renewed his motor insurance policy without his permission. What happened Mr W purchased a motor policy through a comparison website in March 2023 but said he was unawar... (3 pages)View decision
