We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4886262
21 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4886262 The complaint Miss A complains about a car supplied under a conditional sale agreement with Moneybarn No. 1 Limited. What happened Around May 2023 Miss A acquired a used car using a conditional sale agreement with Moneybarn. The car was just over seven years old, had covere... (5 pages)View decision -
Decision Reference DRN-5155631
21 Nov 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5155631 The complaint Mr S has complained because he feels Aviva Life & Pensions UK Limited mismanaged his pension and the underlying investments. What happened Mr S has a Group Personal Pension Plan which was set up by his employer. The plan started on 1 October 2016. It was d... (7 pages)View decision -
Decision Reference DRN-5153884
21 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5153884 The complaint Miss B complains about Clydesdale Bank Plc trading as Virgin Money (Virgin) as she could not access their app on a number of occasions. This caused inconvenience and wasted time, and overdraft fees. What happened In April 2024, Miss B found herself unable to a... (3 pages)View decision -
Decision Reference DRN-5130102
21 Nov 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5130102 The complaint Mr L and Mrs L complain about their insurer, Advantage Insurance Company Limited (Advantage), declining to cover a replacement vehicle under their motor insurance policy following the total loss of their previous vehicle. References to Advantage in this decisi... (6 pages)View decision -
Decision Reference DRN-5158721
21 Nov 2024 Lancashire Financial Services Limited UpheldMortgagesDRN-5158721 The complaint Miss B and Mr M complain that they were given unsuitable advice by Lancashire Financial Services Limited (“LFSL”) in relation to a re-mortgage, which has led to them incurring additional costs. What happened Miss B and Mr M obtained a self-build mortgage in aro... (8 pages)View decision -
Decision Reference DRN-5161333
21 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5161333 The complaint Mrs N complains that NewDay Ltd irresponsibly lent to her. Mrs N is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs N herself. What hap... (8 pages)View decision -
Decision Reference DRN-5161124
21 Nov 2024 Gresham Insurance Company Limited UpheldInsuranceDRN-5161124 The complaint Mrs P has complained about her let property insurer Gresham Insurance Company Limited. She was unhappy that loss of rent payments had been withheld whilst the contents claim was validated and that it wouldn’t accept photos of contents items as proof of ownershi... (6 pages)View decision -
Decision Reference DRN-5161279
21 Nov 2024 Wesleyan Assurance Society Not upheldInvestmentsDRN-5161279 The complaint Mr and Mrs B complain about the charges deducted from their with profits ISA accounts by Wesleyan Assurance Society. They say that, following a previous complaint about their 2020 fees and charges which was upheld by this service, they want: Excess fees and c... (2 pages)View decision -
Decision Reference DRN-5041789
21 Nov 2024 AXA PPP Healthcare Limited UpheldInsuranceDRN-5041789 The complaint Mr M complains because he says AXA PPP Healthcare Limited didn’t cancel his private medical insurance policy when he asked it to. What happened Mr M took out a personal private medical insurance policy with AXA in January 2022. In May 2023, Mr M took out a new ... (3 pages)View decision -
Decision Reference DRN-4954800
21 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4954800 The complaint Mr and Mrs R have complained about Royal & Sun Alliance Insurance Limited (RSA) decision to treat their claim under their landlord’s insurance policy for damage to a property they rent out as fraudulent. Any reference to RSA includes its agents. What happen... (3 pages)View decision
