We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5124548
21 Nov 2024 Skipton Building Society UpheldBanking and PaymentsDRN-5124548 The complaint Mr M complains about the service he received from Skipton Building Society (“Skipton”) when transferring his ISA to it. In particular he is unhappy that the ISA transfer took almost two months to complete. What happened Mr M requested a transfer authority form... (3 pages)View decision -
Decision Reference DRN-4977986
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4977986 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to an online ticket scam. What happened Miss A saw an advert on a well-known social media platform for tickets to a concert which she decided to buy for her daughter as a once in ... (2 pages)View decision -
Decision Reference DRN-5143214
21 Nov 2024 Mulberry Wealth Management Limited UpheldInvestmentsDRN-5143214 The complaint Mr L complains that Mulberry Wealth Management Limited: 1. Mis-sold him an investment. He was told the money he’d invested was guaranteed, and he understood that the money he received on a monthly basis was interest. 2. Charged him a fee for ongoing advice, bu... (3 pages)View decision -
Decision Reference DRN-5085539
21 Nov 2024 One Insurance Limited UpheldInsuranceDRN-5085539 The complaint Mr D is unhappy with the delay in his vehicle being repaired by One Insurance Limited (One Insurance) under his motor insurance policy. What happened In November 2023 Mr D was unfortunately involved in an accident and so reported a claim to his motor insurer On... (3 pages)View decision -
Decision Reference DRN-5148360
21 Nov 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5148360 The complaint A limited company, which I’ll refer to as D, complains that HSBC UK Bank Plc failed to release a debenture after it repaid its Coronavirus Business Interruption Loan (“CBIL”). D also complains that HSBC mis-sold it the CBIL in the first place. D is represented ... (4 pages)View decision -
Decision Reference DRN-4904015
21 Nov 2024 Zurich Insurance PLC Not upheldInsuranceDRN-4904015 The complaint Mr M is unhappy with the decision made by Zurich Insurance Plc (Zurich) following a claim attempted under the specified item cover of his home insurance policy. Mr M is being represented by a third party in bringing his complaint to this Service. For ease of r... (4 pages)View decision -
Decision Reference DRN-4964527
21 Nov 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4964527 The complaint Mr A complains that Trading 212 UK Limited (‘T212’) caused him financial loss when its platform showed conflicting values when Mr A was making decisions about closing his CFD positions. What happened Mr A has a CFD trading account with T212. When closing what ... (4 pages)View decision -
Decision Reference DRN-4511078
21 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4511078 The complaint Mr and Mrs W complain that HSBC UK Bank Plc, trading as First Direct, didn’t transfer their direct debit properly as part of their current account switch. What happened Mr and Mrs W had an account with bank A and chose to switch this to a First Direct bank acc... (2 pages)View decision -
Decision Reference DRN-4623748
21 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4623748 The complaint Miss T complains that Revolut Ltd didn’t do enough to prevent her losing money to a safe account scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (12 pages)View decision -
Decision Reference DRN-5136874
21 Nov 2024 Equifax Limited Not upheldConsumer CreditDRN-5136874 The complaint Mr Z complains that a third party’s information was recorded on his Equifax Limited credit file. What happened Mr Z has explained he’s had difficulty obtaining credit over recent years but was unclear why. In June 2024 Mr Z checked his credit file with Equifax... (2 pages)View decision
