We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5006613
26 Nov 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5006613 The complaint Mr F is unhappy that Legal and General Assurance Society Limited have declined a claim he made on his life and critical illness policy. What happened Mr F had two life insurance policies with Legal and General, one of which also provided cover for critical illn... (5 pages)View decision -
Decision Reference DRN-5049597
26 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5049597 The complaint Mr D complains that Aviva Insurance Limited (Aviva) unfairly cancelled his motor insurance policy without consideration of his financial circumstances. What happened Mr D says Aviva increased his insurance premium mid-policy because he’d given inaccurate inform... (4 pages)View decision -
Decision Reference DRN-4997807
26 Nov 2024 Belmont Thornton Limited UpheldClaims ManagementDRN-4997807 The complaint Miss W complains about Belmont Thornton Limited (“BTL”) and their failure to respond to her requests for a statement of account and confirmation that her address had been changed on their system. What happened The claim and complaint circumstances are well know... (2 pages)View decision -
Decision Reference DRN-5145989
26 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5145989 The complaint Mr and Mrs M are unhappy Ageas Insurance Limited said a further assessment of their legal expenses claim would be required prior to it authorising court proceedings. What happened Mr and Mrs M have a long running dispute with their neighbours. This has two ele... (5 pages)View decision -
Decision Reference DRN-4923349
26 Nov 2024 ReAssure Limited Not upheldInsuranceDRN-4923349 The complaint Mrs L has complained that ReAssure Limited has declined her income protection claim. What happened In summary In September 2021 Mrs L was signed off work with depression and generalised anxiety disorder. She had been suffering from symptoms for which she had or... (3 pages)View decision -
Decision Reference DRN-5094104
26 Nov 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5094104 The complaint Mrs J has complained that Scottish Widows Limited sent her information over several years about a pension plan that wasn’t owned by her. Mrs J claims that because of this she was led to believe that the plan was hers and had factored its value into her retireme... (4 pages)View decision -
Decision Reference DRN-5094905
26 Nov 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5094905 The complaint Mr H complains that Domestic & General Insurance Plc (“D&G”) incorrectly took payments from his bank account. What happened In April 2024, Mr H phoned D&G to query some payments that had been taken from his bank account by direct debit. There was so... (3 pages)View decision -
Decision Reference DRN-5169850
26 Nov 2024 Everyday Lending Limited Not upheldConsumer CreditDRN-5169850 The complaint Miss O complains that Everyday Lending Limited, trading as Everyday Loans (“EL”), provided her with a loan that wasn’t affordable for her. What happened In February 2024, Miss O successfully applied to EL for a £2,500 personal loan and received the loan funds ... (3 pages)View decision -
Decision Reference DRN-5051670
26 Nov 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-5051670 The complaint Mr F complained that Scottish Widows Limited trading as Clerical Medical (Clerical Medical) did not administer his annuity policy correctly and failed in its fiduciary duty to him when it began to deduct income tax from his policy. He believes this has caused ... (4 pages)View decision -
Decision Reference DRN-4986385
26 Nov 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4986385 The complaint Mr G complains that St. James's Place Wealth Management Plc (SJP) failed to advise him to take out Individual Protection 2014. And that this led to him having to pay a greater Lifetime Allowance charge than he would’ve otherwise had to pay. What happened M... (6 pages)View decision
