We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4944711
26 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4944711 The complaint Mr E complains that Lloyds Bank PLC did not refund the £15,000 he says he lost to a scam. What happened Mr E was looking to invest and was introduced to a company I’ll call ‘HS’ for the purpose of this decision. HS had several different building projects they w... (3 pages)View decision -
Decision Reference DRN-5164468
26 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5164468 The complaint Mr W has complained about a credit card Tesco Personal Finance PLC trading as Tesco (“Tesco”) provided to him. Mr W says that he shouldn’t have been given the credit card as it was unaffordable for him. What happened In January 2022 Tesco provided Mr W with a... (3 pages)View decision -
Decision Reference DRN-5168757
26 Nov 2024 AJ Bell Management Limited Not upheldPensions and AnnuitiesDRN-5168757 The complaint Mr L transferred his existing pension funds into a Barclays Stockbrokers self-invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). Mr L went on to make investments through the stockbroking account which he says were unsuitable for him... (11 pages)View decision -
Decision Reference DRN-4944696
26 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4944696 The complaint Mr E complains that Lloyds Bank PLC did not refund the £15,000 he says he lost to a scam. What happened Mr E says he was introduced to an investment opportunity with a company that I’ll call ‘P’ for the purposes of this decision. P were offering investments via... (3 pages)View decision -
Decision Reference DRN-4986734
26 Nov 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4986734 The complaint Mr K complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined his claim for storm damage under his home buildings insurance policy. What happened On 6 February 2024 Mr K says that part of his kitchen ceiling collapsed. Prior to this he... (5 pages)View decision -
Decision Reference DRN-5109050
26 Nov 2024 ClearBank Limited UpheldBanking and PaymentsDRN-5109050 The complaint Ms C complains that ClearBank Limited won’t refund the money she lost in an impersonation scam. Ms C is represented by a third-party, but I will refer just to Ms C for ease of reference. I understand Ms C’s account is operated under the Tide brand, but for ea... (3 pages)View decision -
Decision Reference DRN-5014831
26 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5014831 The complaint Ms L complains that Revolut Ltd won’t refund several payments she says she made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions o... (4 pages)View decision -
Decision Reference DRN-5170199
26 Nov 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5170199 The complaint Mr and Mrs S are unhappy with how Hastings Insurance Services Limited trading as Hastings Direct administered their motor insurance policy. What happened Mr and Mrs S took out a motor insurance policy via a comparison website. The policy was administered by Ha... (4 pages)View decision -
Decision Reference DRN-5170645
26 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5170645 The complaint Mr and Mrs O complain that Barclays Bank UK PLC delayed their mortgage product rate switch causing them to go onto the follow-on rate (“FOR”). Mr and Mrs O want to be compensated for the loss and resulting time and stress to get it sorted. What happened On 13 N... (3 pages)View decision -
Decision Reference DRN-5022196
26 Nov 2024 Tradex Insurance Company PLC Not upheldInsuranceDRN-5022196 The complaint Mr and Mrs G complain that Tradex Insurance Company PLC (“Tradex”) unfairly declined their claim for storm damage to their roof, under their home buildings insurance policy. What happened On 9 December 2023 Mr and Mrs G found rainwater leaking into their loft s... (4 pages)View decision
