We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5121623
27 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5121623 The complaint Mr I has complained that Aviva Insurance Limited’s appointed engineer incorrectly condemned his boiler following a boiler check. Mr I is unhappy with the service he received from Aviva when he claimed under a heating, plumbing and electrics cover agreement. All... (2 pages)View decision -
Decision Reference DRN-5114751
27 Nov 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5114751 The complaint Mrs D has complained that Domestic & General Insurance Plc (D & G) mis sold a protection insurance policy to her and arranged for an electrical services engineer to attend to repair her gas hob. What happened Mrs D bought a policy with D & G in Sept... (2 pages)View decision -
Decision Reference DRN-5071175
27 Nov 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5071175 The complaint Mr N is unhappy with Capital One (Europe) plc. Mr N changed his direct debit that he thought was still active on his credit card account. But the payment didn’t go through when expected. Mr N wanted an explanation why his bank wasn’t approached for the direct d... (3 pages)View decision -
Decision Reference DRN-5173710
27 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5173710 The complaint Mr S is unhappy that Barclays Bank UK PLC didn’t convert his BarclayPlus account (“BPA”) to a Barclays Young Persons account (“YPA”). What happened Mr S held a BPA and was of the belief that when he turned 16, the account would automatically be upgraded by Bar... (3 pages)View decision -
Decision Reference DRN-5174982
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5174982 The complaint Mr L complains about NewDay Ltd’s response to his claim made under section 75 of the Consumer Credit Act 1974 (“section 75”), after he used his credit card to fund, in part, the purchase of a car. He says that the car was not of satisfactory quality. NewDay Ltd... (5 pages)View decision -
Decision Reference DRN-5160027
27 Nov 2024 CGM Associates UpheldPensions and AnnuitiesDRN-5160027 The complaint 1. Mr H says that in June 2008 a little under £35,000 was transferred from a Prudential Additional Voluntary Contributions (‘AVC’) arrangement into a Hornbuckle Mitchell Self-invested Personal Pension (‘SIPP’) on the advice of CGM Associates. And that monies in... (62 pages)View decision -
Decision Reference DRN-5174917
27 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5174917 The complaint Mr N complains about the way Somerset Bridge Insurance Services Limited trading as Go Skippy Insurance (“SB”) handled his policy cancellation. What happened Mr N took out insurance through SB in July 2023. In November 2023, Mr N got a change of vehicle quote f... (5 pages)View decision -
Decision Reference DRN-5079109
27 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5079109 The complaint Mrs G complains that after NewDay Limited had approved a credit card for her, she was given credit limit increases which were too high for her to be able to use and payback. She says she could not afford the credit limit increase amounts. What happened NewDay a... (4 pages)View decision -
Decision Reference DRN-5083634
27 Nov 2024 Topaz Finance Limited Not upheldMortgagesDRN-5083634 The complaint Mrs M, Mr M and Mr W complain about their buy to let mortgages with Topaz Finance Limited trading as Rosinca Mortgages. In particular, they’re unhappy that the properties secured by the mortgages have fallen in value and say that Rosinca should have shared the ... (4 pages)View decision -
Decision Reference DRN-5173782
27 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5173782 The complaint Mrs P isn’t happy that Santander UK Plc paid a bill from her ISA instead of from her current account. What happened Mrs P went into a Santander branch and asked to pay a bill of £1,570.68 from her current account. However, Santander accidentally paid the amoun... (3 pages)View decision
