We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4950416
27 Nov 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4950416 The complaint Mr S has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In September 2022 Mr S entered into a two-year fixed sum loan agreeme... (4 pages)View decision -
Decision Reference DRN-4846183
27 Nov 2024 FUND OURSELVES LIMITED Not upheldConsumer CreditDRN-4846183 The complaint Mr G complains about the actions of Fund Ourselves Limited (“Fund Ourselves”) in relation to a peer-to-peer loan he has with it. What happened Mr G says that he noticed Fund Ourselves was reporting the wrong address to the credit reference agencies (CRA’s). Mr... (3 pages)View decision -
Decision Reference DRN-5133348
27 Nov 2024 Marshmallow Financial Services Ltd UpheldInsuranceDRN-5133348 The complaint Mr A complains about the service he received from Marshmallow Financial Services Ltd. What happened Mr A had a new motor insurance policy, arranged though Marshmallow. In April 2024, a few days before his policy was due to start, he contacted Marshmallow via it... (2 pages)View decision -
Decision Reference DRN-5068090
27 Nov 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5068090 The complaint Miss S complains about Admiral Insurance (Gibraltar) Limited’s handling of her car insurance policy. What happened Miss S had a car insurance policy with Admiral. In August 2023, she made an amendment to her policy online, which involved a change in the car reg... (3 pages)View decision -
Decision Reference DRN-5175364
27 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5175364 The complaint Mrs and Mr H complain about how AXA Insurance UK Plc handled and settled a claim they made under their household insurance policy following the loss of a diamond. What happened The background to this complaint and my initial conclusions were set out in my prov... (6 pages)View decision -
Decision Reference DRN-5156031
27 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5156031 The complaint Mr B is unhappy that Bank of Scotland plc (“BOS”) won’t reimburse money that was stolen from him after he withdrew it from branch. What happened Mr B went into a BOS branch and withdrew some money from his account. When Mr B left the branch, he was followed by ... (2 pages)View decision -
Decision Reference DRN-4670143
27 Nov 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-4670143 The complaint Mr O complains about the adverse information that RCI Financial Services Limited, trading as Mobilize Financial Services, has recorded on his credit file. What happened A used car was supplied to Mr O under a hire purchase agreement with Mobilize Financial Serv... (3 pages)View decision -
Decision Reference DRN-5014492
27 Nov 2024 PayPal UK Ltd UpheldBanking and PaymentsDRN-5014492 Complaint Mr M is unhappy that PayPal UK Ltd didn’t refund his losses after he fell victim to a scam. Background In August 2023, Mr M fell victim to a scam. He has a medical condition that includes symptoms of major delusions, often characterised by grandiosity. During one s... (3 pages)View decision -
Decision Reference DRN-5108420
27 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5108420 The complaint Mr C has complained that National Westminster Bank Plc (NatWest) won’t credit his account with a cash deposit he says he made. What happened Mr C says that some time in early March 2024, he went into a branch and deposited £1,200 via a deposit machine, in two l... (2 pages)View decision -
Decision Reference DRN-5121096
27 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5121096 The complaint Mr G has complained about Liverpool Victoria Insurance Company Limited’s decision to settle a claim he made under his car insurance policy as a fault claim. Mr G’s daughter, Ms T is representing Mr G in his complaint. What happened Ms G was involved in a collis... (2 pages)View decision
