We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4967295
28 Nov 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4967295 The complaint Miss W is unhappy that a car supplied to her under a hire purchase agreement with N.I.I.B. Group Limited trading as Northridge Finance (Northridge) was of an unsatisfactory quality. What happened In January 2023, Miss W was supplied with a used car through a h... (5 pages)View decision -
Decision Reference DRN-5175335
28 Nov 2024 Fair Return Legal Services Limited UpheldClaims ManagementDRN-5175335 The complaint Mr H complains about Fair Return Legal Services Limited (“FRL”) and their failure to progress his claim for a potentially mis-sold pension. Mr H also complains about FRL’s failure to communicate with him during the lifetime of the claim. What happened The claim... (3 pages)View decision -
Decision Reference DRN-4773394
28 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4773394 The complaint Mr T complains he was misled by Assetz SME Capital Limited (Assetz) into investing on its peer-to-peer (P2P) lending platform. He is unhappy that shortly after investing he was told his funds would be frozen, a fee applied and it could be up to five years for t... (5 pages)View decision -
Decision Reference DRN-5175677
28 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5175677 The complaint Mr B and Ms D complain that Santander UK Plc (‘Santander’) won’t refund the money they lost after falling victim to an investment scam. What happened The account is held in Mr B and Ms D’s name, but Mr B communicated with the scammer, so I’ll mainly refer to h... (8 pages)View decision -
Decision Reference DRN-4720035
28 Nov 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4720035 The complaint Miss L complains about the quality of a used car she acquired through a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (‘Close Brothers’). What happened Miss L acquired a used car in May 2022. The car was about f... (5 pages)View decision -
Decision Reference DRN-4738854
28 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4738854 The complaint Mr M complains Assetz SME Capital Limited (“Assetz”) has introduced a new fee that he doesn’t think is justified or consistent with the previous statements it made to investors about what would happen if the platform closed. He has requested a refund of the fee... (8 pages)View decision -
Decision Reference DRN-5016603
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5016603 The complaint Ms Z complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Ms Z says that in March 2023 she met a man on a dating site who said that he could help her to earn money by investing in cryptocurrency. ... (5 pages)View decision -
Decision Reference DRN-4868439
27 Nov 2024 National House-Building Council UpheldInsuranceDRN-4868439 The complaint Mrs G complains about the way National House-Building Council (“NHBC”) handled a claim made under her building warranty. What happened In 2023 Mrs G made a claim under her Buildmark warranty when she noticed the external render of her home had blown. A claims i... (3 pages)View decision -
Decision Reference DRN-5094522
27 Nov 2024 MBNA Limited UpheldBanking and PaymentsDRN-5094522 The complaint Mr H complains that MBNA Limited was irresponsible when it offered him a credit card account. What happened MBNA opened a credit card account for Mr H in August 2020 with a credit limit of £8,000. I understand the facility was withdrawn in March 2024. Mr H co... (5 pages)View decision -
Decision Reference DRN-5084626
27 Nov 2024 Citibank UK Limited UpheldBanking and PaymentsDRN-5084626 The complaint Mr R complains that Citibank UK Limited (Citi) won’t refund money he lost in an investment scam. What happened What Mr R says: Mr R came across an online advertisement for investment opportunities trading in crypto currency. He says he carried out some research... (8 pages)View decision
