We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5175968
28 Nov 2024 Bradford & Bingley Limited UpheldMortgagesDRN-5175968 The complaint Mr S’s complaint is that, because Bradford & Bingley Limited (B&B) failed to remove a Land Charge in 2015, he wasn’t able to complete on an equity release mortgage in September 2022. Mr S would like B&B to compensate him for his financial losses bec... (5 pages)View decision -
Decision Reference DRN-5140759
28 Nov 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-5140759 The complaint Mr H complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk was irresponsible in its lending to him. What happened Mr H was provided with a £800 fixed sum loan by MoneyBoat in April 2024. The loan term was six months and Mr H was required to... (3 pages)View decision -
Decision Reference DRN-5167984
28 Nov 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-5167984 The complaint Mrs S complains about how Startline Motor Finance Limited treated her in financial difficulties. Mrs S says Startline left her without a car and with an outstanding balance when it could have reasonably accepted her proposal. Mrs S wants Startline to either pro... (5 pages)View decision -
Decision Reference DRN-5128444
28 Nov 2024 Co-op Funeral Plans Limited UpheldFuneral Planning ServicesDRN-5128444 The complaint Miss E complains that Co-op Funeral Plans Limited hasn’t been able to amend her tailor- made cremation plan to a tailor-made burial plan. What happened The history to this complaint is well known to the parties, so I won’t repeat all the details here. In brief... (2 pages)View decision -
Decision Reference DRN-5175876
28 Nov 2024 Sainsbury's Bank Plc Not upheldInsuranceDRN-5175876 The complaint Mrs G complains about the fees charged by Sainsbury's Bank Plc after her car insurance policy was cancelled. The policy is underwritten by another business, who I’ll call A in this decision. What happened Mrs G took out a car insurance policy through Sai... (3 pages)View decision -
Decision Reference DRN-5121958
28 Nov 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5121958 The complaint Mr A is unhappy with the decision by AXA Insurance UK Plc following a claim for storm damage on his home insurance policy. What happened Mr A held a home insurance policy with AXA which included cover for storm damage. The policy booklet defined storm as: Sto... (4 pages)View decision -
Decision Reference DRN-5030390
28 Nov 2024 American International Group UK Limited Not upheldInsuranceDRN-5030390 The complaint Mr M is unhappy that American International Group UK Limited (‘AIG’) have declined to re- open a claim he made on his personal accident insurance policy. What happened Mr M successfully claimed on the personal accident policy he held with AIG following a road t... (2 pages)View decision -
Decision Reference DRN-5175796
28 Nov 2024 Accelerant Insurance Limited UpheldInsuranceDRN-5175796 The complaint Mr B complains about repairs carried out by Accelerant Insurance Limited after making a buildings insurance claim. Any reference to Accelerant includes the actions of its agents. What happened Mr B’s property is covered under a block buildings insurance polic... (6 pages)View decision -
Decision Reference DRN-4953399
28 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4953399 The complaint Mrs D complains about Ageas Insurance Limited (“Ageas”) recording that she’d made a claim on her home insurance policy. References to Ageas include its agents. What happened Mrs D held home insurance which was underwritten by Ageas. On 3 January 2024 she con... (3 pages)View decision -
Decision Reference DRN-4752966
28 Nov 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4752966 The complaint Mr M complains that misrepresentations were made when he acquired a used car from First Response Finance Ltd (“First Response”) under a hire purchase agreement. What happened In August 2023, Mr M acquired a used car using a hire purchase agreement with First R... (5 pages)View decision
