We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5025612
28 Nov 2024 Succession Wealth Management Ltd Not upheldInvestmentsDRN-5025612 The complaint Mrs B complains she was given unsuitable advice by Succession Wealth Management Ltd (trading as Succession Wealth) in relation to her investment portfolio. She is unhappy as her investments are worth less than she put in despite paying £10,000 in fees. What ha... (4 pages)View decision -
Decision Reference DRN-5096877
28 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5096877 The complaint Mr and Mrs G complain about Barclays Bank UK PLC’s handling of their mortgage application. They say its delays and poor treatment of them meant they missed out on the interest rate product they wanted, and they’re now paying a much more expensive rate. What ha... (3 pages)View decision -
Decision Reference DRN-5037474
28 Nov 2024 Allegiant Finance Services Limited Not upheldClaims ManagementDRN-5037474 The complaint Mrs B complains about fees Allegiant Finance Services Limited (Allegiant) charged her after a lender settled an unaffordable lending complaint. What happened In October 2020, Mrs B asked Allegiant to represent her in relation to a mis-sale claim. This was agai... (2 pages)View decision -
Decision Reference DRN-4991034
28 Nov 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4991034 The complaint Mr H, who is represented by a third party, complains that Bank of Scotland plc (“BoS”) acted irresponsibly when it provided him with an overdraft facility. He says the overdraft became unaffordable and has asked for the interest and charges incurred on the over... (3 pages)View decision -
Decision Reference DRN-5175863
28 Nov 2024 Next Retail Limited UpheldConsumer CreditDRN-5175863 The complaint Mr B complains that Next Retail Limited trading as Next Directory did not close his Next Directory account correctly in February 2021. Mr B’s Next Directory account is a running account credit facility. Mr B says Next also failed to action his ‘Right To Be Forg... (7 pages)View decision -
Decision Reference DRN-4983057
28 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4983057 The complaint The estate of Mr S (“the estate”) complains that Royal and Sun Alliance Insurance Limited (“RSA”) failed to cancel the late Mr S’s home buildings insurance policy when instructed. The estate is represented by its executor Mrs L who is the late Mr S’s sister. What ... (3 pages)View decision -
Decision Reference DRN-5175732
28 Nov 2024 Zurich Insurance PLC UpheldInsuranceDRN-5175732 The complaint Mr S is unhappy with the decision made by Zurich Insurance PLC (Zurich) following a claim for damage to several rooms under a block building insurance policy. Zurich is the underwriter of this policy. Part of this complaint concerns the actions of third partie... (4 pages)View decision -
Decision Reference DRN-5102541
28 Nov 2024 China Taiping Insurance (UK) Co Ltd Not upheldInsuranceDRN-5102541 The complaint Mr and Mrs L, trading as a partnership which I will refer to as B, complain about the decision by China Taiping Insurance (UK) Co Ltd to decline their business interruption insurance claim, made as a result of the COVID-19 pandemic. What happened The following ... (5 pages)View decision -
Decision Reference DRN-5057756
28 Nov 2024 Santander UK Plc Not upheldMortgagesDRN-5057756 The complaint Mr A and Mrs D complain that Santander UK plc didn’t tell them they could book a new interest rate product on their mortgage and later change it if a better deal became available. As a result, they complain that their mortgage is now on a higher interest rate t... (2 pages)View decision -
Decision Reference DRN-4954419
28 Nov 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-4954419 The complaint Mr M complains Kroo Bank Ltd (“Kroo”) won’t refund payments he says he didn’t authorise. What happened Mr M said he discovered his account had been blocked in February 2024 and when he contacted Kroo, he came to realise £16,000 had been taken from his bank acco... (4 pages)View decision
