We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5125708
28 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5125708 The complaint Mrs E complains that Barclays UK PLC didn’t protect her from an investment scam. Mrs E is being supported in making her complaint by a representative. But for ease, I’ll only refer to Mrs E in this decision. What happened Mrs E says that in 2018 she took redund... (5 pages)View decision -
Decision Reference DRN-5167772
28 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5167772 The complaint Mr M and Miss S complain that Barclays Bank UK Plc has not refunded the money they lost to what they believe was fraud. What happened Mr M had been involved in a court case, which led to him allegedly owing a debt. Mr M disputed that this debt was owed and was... (4 pages)View decision -
Decision Reference DRN-5167758
28 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5167758 The complaint Mrs M complains that National Westminster Bank Plc (NatWest) has not refunded the money she lost to what she believes was fraud. What happened Mrs M’s husband, Mr M had been involved in a court case, which led to him allegedly owing a debt. Mr M disputed that ... (4 pages)View decision -
Decision Reference DRN-5113549
28 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5113549 The complaint Mr B complains that Royal & Sun Alliance Insurance Limited (“RSA”) unfairly declined his claim for storm damage to his home under his home buildings insurance policy. In addition, he complains about the payment it offered for his damaged contents. What happ... (4 pages)View decision -
Decision Reference DRN-4843014
28 Nov 2024 Morgans Ltd UpheldPensions and AnnuitiesDRN-4843014 The complaint Ms P complained that Morgans Ltd (Morgans) caused her a financial loss by investing a single lump sum pension contribution into her existing funds rather than those it had previously recommended. She would like to be compensated for any financial loss she has s... (5 pages)View decision -
Decision Reference DRN-5094798
28 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5094798 The complaint Mrs M complains with her husband that National Westminster Bank Plc (NatWest) didn’t ask for full details in its app when they made an international payment, causing it to not go through correctly. What happened Mrs M made a payment of over £4,000 from her join... (3 pages)View decision -
Decision Reference DRN-5145973
28 Nov 2024 Tesco Underwriting Limited UpheldInsuranceDRN-5145973 The complaint Mr F is unhappy with the service provided by Tesco Underwriting Limited (TUI) following a claim he made on his car insurance policy. What happened Mr F took out a car insurance policy for his classic car with TUI in October 2022. The policy booklet explained: ... (4 pages)View decision -
Decision Reference DRN-4950627
28 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4950627 The complaint Mr S, trading as an enterprise I will refer to as B, complains about the settlement of his business interruption insurance claim, made as a result of the COVID-19 pandemic, by Royal & Sun Alliance Insurance Limited trading as RSA. What happened The followin... (5 pages)View decision -
Decision Reference DRN-5097901
28 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5097901 The complaint Mr I is unhappy Santander UK Plc didn’t allow him to make a payment towards his credit card. What happened In August 2024, Mr I says he attempted to make a payment towards his credit card, with his debit card from another provider, using Santander’s online ban... (2 pages)View decision -
Decision Reference DRN-5111124
28 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5111124 The complaint Ms D has complained that Lloyds Bank PLC failed to offer her sufficient support when she started to gamble in an irrational and harmful way through her current account. Background Ms D has a current account with Lloyds. In September 2023 she added a gambling bl... (3 pages)View decision
