We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4712576
28 Nov 2024 IG Markets Limited Not upheldInvestmentsDRN-4712576 The complaint Mr K complains that IG Markets Limited have applied a corporate action to positions in his spread betting account in an unfair way. What happened On 29 January 2021 Mr K opened a spread bet position in his IG trading account on the share price of AMC Entertainm... (3 pages)View decision -
Decision Reference DRN-5171564
28 Nov 2024 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-5171564 The complaint Mr and Mrs A are unhappy with how Chaucer Insurance Company Designated Activity Company handled a claim they’ve made on their buildings insurance policy What happened Chaucer is the underwriter of the policy, i.e. it's the insurer. Part of this complaint c... (4 pages)View decision -
Decision Reference DRN-4935781
28 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935781 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but for ease I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both part... (4 pages)View decision -
Decision Reference DRN-5023788
28 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5023788 The complaint Mrs C complains about the actions of Monzo Bank Ltd when she lost money to a scam. Mrs C is being represented by a claims management company but for ease I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known to both p... (4 pages)View decision -
Decision Reference DRN-5173076
28 Nov 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5173076 The complaint Mrs W’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credi... (13 pages)View decision -
Decision Reference DRN-4821907
28 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4821907 The complaint Mr R complains that Santander UK Plc didn’t do enough to protect him when he made payments to two separate property investment opportunities he now considers were scams. What happened Mr R made two payments from his Santander account towards a property developm... (3 pages)View decision -
Decision Reference DRN-4882709
28 Nov 2024 St. James's Place Wealth Management Plc Not upheldPensions and AnnuitiesDRN-4882709 The complaint Mr M complains that St. James’s Place Wealth Management Plc (SJPWM) failed to provide him with annual reviews and ongoing advice since 2005 despite him paying a fee for such a service. What happened In March 2005 SJPWM recommended that Mr M switch one of his tw... (5 pages)View decision -
Decision Reference DRN-5002139
28 Nov 2024 Barclays Bank UK PLC UpheldMortgagesDRN-5002139 The complaint Mr and Mrs S complain that Barclays Bank UK Plc has treated them unfairly in relation to their mortgage account. They are unhappy with the way Barclays has, or hasn’t, communicated with them and that it won’t accept their payment arrangement requests. What happ... (7 pages)View decision -
Decision Reference DRN-4990383
28 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-4990383 The complaint Mr and Mrs W complain about the way U K Insurance Limited trading as Direct Line (“UKI”) handled a claim they made on their home insurance policy. What happened In December 2023 Mr and Mrs W contacted their home emergency provider as they had water damage to t... (2 pages)View decision -
Decision Reference DRN-5077403
28 Nov 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5077403 The complaint Miss P complains Barclays Bank UK PLC unfairly closed her account without reason. Miss P says this caused her significant distress and financial loss. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of ... (3 pages)View decision
