We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-5140881
28 Nov 2024 West Bay Insurance Plc UpheldInsuranceDRN-5140881 The complaint Miss M complains about how West Bay Insurance Plc (West Bay) valued her vehicle following a claim made under her motor Insurance policy. References to West Bay include its agents. What happened In September 2023 a third-party collided with Miss M’s parked vehi... (4 pages)View decision -
Decision Reference DRN-5094694
28 Nov 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5094694 The complaint Mr D complains that Capital One (Europe) plc defaulted his credit card account. What happened In June 2019, Mr D took out a credit card account ending 8558 with Capital One. Mr D made regular monthly payments to his credit card until September 2020. On 28 Septe... (4 pages)View decision -
Decision Reference DRN-5168760
28 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5168760 The complaint Mr S is unhappy that The Royal Bank of Scotland Plc (“RBS”) wouldn’t let him withdraw a large sum of money from his account and with the service he received while in branch. What happened Mr S gave notice to RBS that he wanted to make a £20,000 cash withdrawal ... (2 pages)View decision -
Decision Reference DRN-5177504
28 Nov 2024 Acromas Insurance Company Limited UpheldInsuranceDRN-5177504 The complaint Mr L has complained that the offer made to him by his motor insurer, Acromas Insurance Company Limited (‘Acromas’), for the market value of his car was too low. He is also unhappy with its service. Acromas is the underwriter of this policy i.e., the insurer. D... (5 pages)View decision -
Decision Reference DRN-5177520
28 Nov 2024 Wakam Not upheldInsuranceDRN-5177520 The complaint Mr C complains that Wakam settled a third-party total loss claim against his private-hire motor insurance policy and about the amount of time it took to settle the claim. What happened Mr C has a private-hire motor insurance policy with Wakam which covers his ... (3 pages)View decision -
Decision Reference DRN-5176625
28 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-5176625 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with Black Horse Limited (Black Horse) was of an unsatisfactory quality. What happened In April 2023, Mr C was supplied with a brand new car through a hire purchase agreement with Black... (5 pages)View decision -
Decision Reference DRN-5071195
28 Nov 2024 CB Payments Ltd UpheldBanking and PaymentsDRN-5071195 The complaint Mr W complains about CB Payments Ltd’s administration of electronic money (e-money) accounts he holds in a number of currencies. What happened Mr W holds balances in various fiat currencies and cryptocurrency, which he accesses via an online platform operated b... (3 pages)View decision -
Decision Reference DRN-5173611
28 Nov 2024 Radcliffe & Company (Life & Pensions) Limited UpheldPensions and AnnuitiesDRN-5173611 The complaint Mr M complains that Radcliffe & Company (Life & Pensions) Limited unreasonably delayed transferring money into his Self-Invested Personal Pension (SIPP). And this caused him a financial loss. What happened The investigator set out the background to the ... (5 pages)View decision -
Decision Reference DRN-5003394
28 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5003394 The complaint Mr V has complained, via his representative, that Santander UK Plc didn’t do enough to protect him from being a victim of a scam. Mr V has claimed that he’s suffered a financial loss as a result. What happened Mr V has said that during 2022 and 2023 he saw sev... (5 pages)View decision -
Decision Reference DRN-4636939
28 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4636939 The complaint Mr H complains that Santander UK Plc didn’t do enough to protect him from an investment scam and that it hasn’t refunded him after he reported the scam. What happened The circumstances of this complaint are well-known to both parties and so I’ll only set out a ... (4 pages)View decision
