We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
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Decision Reference DRN-3573448
14 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3573448 The complaint Ms M complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it advanced her loans. What happened Ms M took four loans between May 2018 and March 2019. I’ve included some of the information we’ve rece... (5 pages)View decision -
Decision Reference DRN-3550029
14 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3550029 The complaint Mr P (through a representative) complains that Morses Club PLC (Morses) didn’t properly undertake affordability checks before granting these loans. What happened Mr P was advanced five home collected loans between June 2017 and June 2020. I’ve included some of the... (5 pages)View decision -
Decision Reference DRN-3667183
12 Sep 2022 Morses Club PLC Not upheldConsumer CreditDRN-3667183 The complaint Miss E complains that Morses Club PLC lent to her irresponsibly. What happened Using information from Morses here is a brief table of the loans approved for Miss E together with her declared weekly income and expenditure figures. Loan Date Capital Settled Term Rep... (4 pages)View decision -
Decision Reference DRN-3680740
9 Sep 2022 Morses Club PLC Not upheldConsumer CreditDRN-3680740 The complaint Mrs M, through a representative complains that Morses Club PLC (Morses) provided loans to her which she couldn’t afford to repay. What happened Mrs M was advanced 7 home collected loans (which there is information for) between July 2014 and May 2018. I’ve included... (3 pages)View decision -
Decision Reference DRN-3465759
7 Sep 2022 Morses Club PLC Not upheldConsumer CreditPage 1 of 5The complaint Mr M has two complaints about Morses Club PLC. The first is that Morses lent to him irresponsibly in September 2021. The second is that when he wanted to reborrow 10 weeks later the policy had been changed (in August 2021) to mean he was not able to ask for more cr... (5 pages)View decision -
Decision Reference DRN-3436449
7 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3436449 The complaint Mr D complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it advanced his loans. What happened Mr D took four loans between October 2019 and May 2021. I’ve included some of the information we’ve re... (5 pages)View decision -
Decision Reference DRN-3355523
7 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3355523 The complaint Mr S, through his representative, complains that Morses Club PLC lent to him irresponsibly. What happened Using information Morses has provided, here is a brief table of the approved loans. loan date taken date repaid amount borrowed term weekly rate 1 29/03/2018 ... (4 pages)View decision -
Decision Reference DRN-3450634
6 Sep 2022 Morses Club PLC Not upheldConsumer CreditDRN-3450634 The complaint Mr F, through his representative, complains that Morses Club PLC lent to him irresponsibly. What happened Using information from Morses here is a brief loan table. loan date taken date repaid amount borrowed term weekly rate 1 27/07/2017 23/01/2018 £400 33w £20.00... (3 pages)View decision -
Decision Reference DRN-3667683
2 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3667683 The complaint Mr M, through his representative complains that Morses Club PLC lent to him irresponsibly. What happened Mr M was approved for five loans and using Morses’ information here is a brief loan table. Loan Start Date End Date Capital Amount Interest amount Term Repayme... (5 pages)View decision -
Decision Reference DRN-3660348
2 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3660348 The complaint Mr P complains (through a representative) that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it advanced his loans. What happened Mr P took three loans between June 2021 and March 2022. I’ve included some of the information we’ve rec... (5 pages)View decision
