We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362 results
-
Decision Reference DRN-4213434
9 Nov 2023 Morses Club PLC Not upheldConsumer CreditDRN-4213434 The complaint Mr M complains that Morses Club PLC irresponsibly gave him a fixed sum loan agreement he couldn’t afford to repay. What happened In October 2022, Mr M applied for a personal loan with Morses. He borrowed £980 which was to be repaid by 52 weekly repayments of £36.7... (2 pages)View decision -
Decision Reference DRN-4225923
7 Nov 2023 Morses Club PLC Not upheldConsumer CreditDRN-4225923 The complaint Mrs H complains that Morses Club PLC irresponsibly gave her a fixed sum loan agreement she couldn’t afford to repay. What happened Mrs H applied for a loan with Morses in September 2022. The loan was for £300. Mrs H was required to make 39 weekly repayments of £14... (2 pages)View decision -
Decision Reference DRN-4226017
1 Sep 2023 Morses Club PLC UpheldConsumer CreditDRN-4226017 The complaint Miss C complains that Morses Club PLC lent to her irresponsibly and without carrying out proper affordability checks. What happened Between April 2016 and October 2017 Morses Club approved five loans for Miss C. However, the dispute about the first four loans has ... (3 pages)View decision -
Decision Reference DRN-4294553
18 Aug 2023 Morses Club PLC UpheldConsumer CreditDRN-4294553 The complaint Mrs G complains that Morses Club PLC (Morses) didn’t help or assist her when she informed it that she had become ill. She says Morses didn’t listen and instead kept trying to collect payment towards the loan. Mrs G says the loan account has now defaulted which she... (6 pages)View decision -
Decision Reference DRN-4168040
26 Jul 2023 Morses Club PLC Not upheldConsumer CreditDRN-4168040 The complaint Miss A complains that Morses Club PLC (“Morses”) mis-sold her a loan because she wanted to pay monthly but was told initially payments would need to be made weekly. She says she agreed to pay £120 per month. However, she later discovered that paying monthly could ... (5 pages)View decision -
Decision Reference DRN-4052719
12 Jul 2023 Morses Club PLC Not upheldConsumer CreditDRN-4052719 The complaint Ms W through her representative, complains that Morses Club PLC approved several home-credit loans for her and by doing that it lent to her irresponsibly. What happened Using the information I have from Morses, here is a brief loan table. Morses told us that Ms W ... (3 pages)View decision -
Decision Reference DRN-4033880
12 Jul 2023 Morses Club PLC UpheldConsumer CreditDRN-4033880 The complaint Ms P, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Ms P was advanced five home collected loans – likely more than that - and I’ve included some of th... (6 pages)View decision -
Decision Reference DRN-4222771
12 Jul 2023 Morses Club PLC UpheldConsumer CreditDRN-4222771 The complaint Mrs J complains through a representative that Morses Club PLC (Morses) gave her loans without carrying proportionate affordability checks. What happened Mrs J took 10 loans from Morses and I’ve outlined a summary of her borrowing below. loan number loan amount agr... (5 pages)View decision -
Decision Reference DRN-4108253
7 Jul 2023 Morses Club PLC Not upheldConsumer CreditDRN-4108253 The complaint Miss H (formerly Ms R) complains that Morses Club PLC lent to her irresponsibly. Miss H also complains about Morses’ complaint handling. What happened Morses has supplied nothing about the loans. It has said it has no records for Miss H. Miss H has sent to us copi... (6 pages)View decision -
Decision Reference DRN-4197480
21 Jun 2023 Morses Club PLC UpheldConsumer CreditDRN-4197480 The complaint Mr V complains about two home credit loans. He says Morses Club PLC irresponsibly lent to him. What happened I issued a provisional decision where I set out the details of this complaint. That decision forms part of my final decision and should be read in conjunct... (2 pages)View decision
1 of 37
Next
