We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 90 results
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Decision Reference DRN8895105
17 May 2017 London and Country Mortgages Ltd Not upheldBanking and creditMr S and Miss M’s complaint is about the service they received from London and Country Mortgages Ltd (LCM) when it helped them arrange their re-mortgage. They are unhappy that it didn’t make it clear that if they wanted to alter their application they had to conta... (2 pages)View decision -
Decision Reference DRN9002558
20 Mar 2017 London and Country Mortgages Ltd Not upheldBanking and creditMr P has complained about the mortgage advice he received from London and Country Mortgages Ltd (“L&C”). He says the recommended mortgage wasn’t suitable and he wasn’t given enough information to make an informed decision.backgroundMr P went to L&C for advice ab... (3 pages)View decision -
Decision Reference DRN9052392
8 Mar 2017 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mrs M complains that London and Country Mortgages Ltd (LCM) mis-sold her a payment protection insurance (PPI) policy.backgroundI issued a provisional decision on this complaint in February. In that I said I was not minded to uphold this complaint. A copy is attached ... (3 pages)View decision -
Decision Reference DRN2614991
24 Jan 2017 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr and Mrs B say that London and Country Mortgages Ltd (“LCM”) mis-sold them a regular premium payment protection insurance (PPI) policy in conjunction with a mortgage.backgroundIn March 2005, Mr and Mrs B bought a regular premium PPI to cover their mortgage repayments... (2 pages)View decision -
Decision Reference DRN5113137
23 Dec 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr B and Miss W say London and Country Mortgages Ltd (LCM) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a regular premium MPPI policy taken out with a mortgage in 2005. Our adjudicator upheld the complaint. L... (3 pages)View decision -
Decision Reference DRN0968013
14 Nov 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)This complaint is about a regular premium mortgage payment protection insurance (MPPI) policy taken out in 2004. Mr and Mrs A say London and Country Mortgages Ltd (‘LCML’) mis-sold him this policy.backgroundMr and Mr A had a joint mortgage but the MPPI covered only ... (3 pages)View decision -
Decision Reference DRN4227606
2 Nov 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr H complained that he was mis-sold a mortgage payment protection insurance (PPI) policy by London and Country Mortgages Ltd (“LCM”).backgroundMr H bought the PPI policy when he took out a mortgage in April 2003. LCM said the sale took place by phone after details had... (2 pages)View decision -
Decision Reference DRN3872975
4 Aug 2016 London and Country Mortgages Ltd Not upheldBanking and creditMr P complains that London and Country Mortgages Ltd gave him incorrect advice and didn’t help him as it should.background Mr P applied through brokers London and Country for a loan on the security of a property which he already owned but didn’t occupy. The mortgage ... (3 pages)View decision -
Decision Reference DRN3223316
22 Jun 2016 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr and Mrs H complain that London and Country Mortgages Ltd (“London and Country”) mis-sold them a payment protection insurance (“PPI”) policy.backgroundOur adjudicator upheld the complaint. London and Country didn’t agree, and so the case has been passed to me for a ... (3 pages)View decision -
Decision Reference DRN3257423
16 Jun 2016 London and Country Mortgages Ltd Not upheldPayment protection insurance (PPI)Mr Y complains that London and Country Mortgages Ltd mis-sold him payment protection insurance (PPI) when he took out a mortgage in 2002.backgroundOne of our adjudicators explained to Mr Y that because this policy was sold prior to insurance being covered by us, we c... (3 pages)View decision
