We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 90 results
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Decision Reference DRN0471544
24 Apr 2019 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs W complained that London and Country Mortgages Ltd (‘’L&C’’ ) didn’t tell them that they wouldn’t be able to borrow more on their new mortgage for seven years. They say this meant they had to rely on credit cards and expensive loans to do work on the... (4 pages)View decision -
Decision Reference DRN8348052
14 Feb 2019 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs P complain that London and Country Mortgages Ltd gave them incorrect advice about the cost of their offset mortgage.backgroundMr and Mrs P had an existing variable interest rate mortgage. They wanted an increased amount of mortgage borrowing with a fixed... (3 pages)View decision -
Decision Reference DRN7377202
9 Jan 2019 London and Country Mortgages Ltd UpheldBanking and creditMr K and Ms A complained about the two mortgage recommendations which London andCountry Mortgages Ltd gave them. They said that neither was suitable for them.backgroundMr K and Ms A had a mortgage with a lender which I’ll call A. They wanted to move to adifferent pr... (4 pages)View decision -
Decision Reference DRN2579481
28 Dec 2018 London and Country Mortgages Ltd Not upheldBanking and creditMr D and Mrs A complained that London and Country Mortgages Ltd didn’t process their mortgage application in a timely way. They said this meant that they took a mortgage deal which wasn’t the most economical.backgroundMr D and Mrs A contacted London and Country about ... (3 pages)View decision -
Decision Reference DRN3928062
18 Oct 2018 London and Country Mortgages Ltd UpheldBanking and creditMr W and Miss G complain that London and Country Mortgages Ltd (“L & C”) acted unfairly and unreasonably by passing their details to a solicitor that they didn’t want to instruct, failing to explain the need for a panel solicitor, and generally giving poor custo... (2 pages)View decision -
Decision Reference DRN2433806
23 Sep 2018 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs G complain that London and Country Mortgages Ltd (“L & C”) didn’t act fairly or reasonably when dealing with their mortgage application. They want entries removed from their credit records and compensation.background Mr and Mrs G wanted a buy to let m... (2 pages)View decision -
Decision Reference DRN2778067
22 Sep 2018 London and Country Mortgages Ltd UpheldPayment protection insurance (PPI)Mr and Mrs D say London and Country Mortgages Ltd mis-sold them a mortgage payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy taken out in 2010.Our adjudicator recommended the complaint be upheld. London and Country disagreed ... (2 pages)View decision -
Decision Reference DRN2041038
25 Jul 2018 London and Country Mortgages Ltd Not upheldBanking and creditMr and Mrs P complain about how London and Country Mortgages Ltd (L&C) dealt with their re-mortgage application. They ask for compensation.backgroundL&C applied for a mortgage on behalf of Mr and Mrs P in October 2017. The mortgage completed in January 2018.... (2 pages)View decision -
Decision Reference DRN8495740
5 Dec 2017 London and Country Mortgages Ltd UpheldBanking and creditMr and Mrs T complained about incorrect advice from their broker at London and Country Mortgages Ltd. The day before they were due to exchange contracts, the broker told them he’d miscalculated by £120,000.backgroundMr and Mrs T wanted to:-Increase the borrowing on thei... (3 pages)View decision -
Decision Reference DRN9648089
14 Sep 2017 London and Country Mortgages Ltd Not upheldBanking and creditMiss C complains that London and Country Mortgages Ltd lost identity documents including her passport. To resolve her complaint she wants it to reimburse the fee she had to pay for the replacement of the passport and the money she’d paid for a holiday which she c... (3 pages)View decision
