We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 90 results
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Decision Reference DRN-3362948
30 May 2022 London and Country Mortgages Ltd Not upheldInsuranceDRN-3362948 The complaint Ms L complains that London and Country Mortgages Ltd (L&C) mis-sold her a personal income protection insurance policy. What happened Ms L had an income protection policy with an insurer I’ll call F. In 2014, Ms L met with an adviser from L&C to discuss her... (4 pages)View decision -
Decision Reference DRN-3260434
18 Jan 2022 London and Country Mortgages Ltd Not upheldMortgagesDRN-3260434 The complaint This complaint is about the service provided to Mr and Mrs G by mortgage brokers London and Country Mortgages Ltd (L&C) during a mortgage application to a lender I’ll call N. The application was turned down by N after it was established that the source of most... (3 pages)View decision -
Decision Reference DRN-3224180
21 Dec 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-3224180 The complaint Mr and Mrs M complain that London and Country Mortgage Ltd (London and Country), didn’t provide them with a correct illustration stating that the valuation fee was non-refundable. Mr and Mrs M also had concerns about when the valuation had taken place. What happen... (4 pages)View decision -
Decision Reference DRN-3126228
20 Dec 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-3126228 The complaint Mrs E and Mr S complain that London and Country Mortgages Ltd says it sent documents back to them by special delivery, that they had provided as part of their mortgage application, but the documents never arrived. Mrs E and Mr S say London and Country should have ... (3 pages)View decision -
Decision Reference DRN-2835664
22 Nov 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2835664 The complaint Miss A complains that London and Country Mortgages Ltd caused delays when she applied for a mortgage. She wants L&C to compensate her for the distress and inconvenience this caused. What happened Miss A approached L&C in August 2020. Her mortgage applicati... (3 pages)View decision -
Decision Reference DRN-3161696
15 Nov 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-3161696 The complaint Mr and Mrs M complain about errors made by London and Country Mortgages Ltd with their re-mortgage application. What happened Mr and Mrs M’s mortgage product was nearing its expiry date. Mr and Mrs M wanted to re- mortgage and raise additional funds for a holiday ... (3 pages)View decision -
Decision Reference DRN-2750999
29 Sep 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2750999 The complaint Mr M complained that he’d received unsuitable advice from London & Country Mortgages Ltd (L&C). What happened In 2019, Mr M approached L&C for mortgage advice. The property he wanted to buy needed renovation work. L&C recommended a mortgage with a ... (4 pages)View decision -
Decision Reference DRN-2824911
15 Jul 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2824911 The complaint Mr P complains that London and Country Mortgages Ltd (‘L&C’) breached his data and delayed his mortgage application. What happened Mr P previously used L&C for a mortgage, so in 2018 when he needed to re-mortgage his rental property he contacted them. The ... (2 pages)View decision -
Decision Reference DRN-2788815
29 May 2021 London and Country Mortgages Ltd UpheldMortgagesDRN-2788815 The complaint Mr P owned a property in mortgage to lender V. There was a fixed interest rate product at 1.39% which was due to expire on 31 December 2019. After that date the mortgage would go onto V’s standard variable rate (SVR) of 4.99%. Mr and Mrs P decided to re-mortgage i... (6 pages)View decision -
Decision Reference DRN-2822580
17 May 2021 London and Country Mortgages Ltd Not upheldMortgagesDRN-2822580 The complaint This complaint is about a mortgage that Mrs and Mr J took out in 2007 on the advice and recommendation of a broker who represented London and Country Mortgages Ltd (“L&C”). Mrs J and Mr J, who have third-party representation, are unhappy with several aspects o... (4 pages)View decision
