We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 90 results
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Decision Reference DRN-4193341
21 Jun 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-4193341 The complaint Mr and Mrs J complain that they were reassured by their mortgage broker, London and Country Mortgages Ltd (“L&C”) that the interest rate they wanted was secured. But they said it wasn’t, the offer expired while they were providing evidence to support extra bor... (8 pages)View decision -
Decision Reference DRN-3980487
30 May 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3980487 The complaint Miss H and Mr S’s complaint about London and Country Mortgages Ltd trading as L&C (L&C) relates to the service they received when they made an application for a mortgage with X bank using L&C’s help. What happened Miss H and Mr S wanted to apply for a ... (3 pages)View decision -
Decision Reference DRN-3966318
19 Apr 2023 London and Country Mortgages Ltd Not upheldMortgagesDRN-3966318 The complaint Mr S and Mrs S complain that London and Country Mortgages Ltd trading as L&C failed to provide the service they would have expected and caused them to miss out on a favourable rate of interest for their mortgage. What happened Mr S and Mrs S used L&C as a ... (2 pages)View decision -
Decision Reference DRN-3903068
20 Jan 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-3903068 The complaint Mr S and Ms H complain that London and Country Mortgages Ltd caused their mortgage application to be delayed. What happened Mr S and Ms H’s offer to purchase a property was accepted on 28 March 2022. They contacted London and Country Mortgages Ltd to arrange a mor... (3 pages)View decision -
Decision Reference DRN-3820755
29 Nov 2022 London and Country Mortgages Ltd Not upheldMortgagesDRN-3820755 The complaint Mr and Mrs W complain that London and Country Mortgages Ltd (“L&C”) failed to help and support them when they wanted to remortgage their home. What happened Whilst this complaint is brought by both Mr and Mrs W, as the mortgage is in both their names, our deal... (3 pages)View decision -
Decision Reference DRN-3536555
12 Aug 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3536555 The complaint Mr S complains that the failure by London and Country Mortgages Ltd (“L&C”) to respond to his communications meant that he missed out on a more favourable interest rate product than the one he eventually took out. Mr S wants to be compensated for the £1,507.60... (2 pages)View decision -
Decision Reference DRN-3639586
9 Aug 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3639586 The complaint Miss F complains that London and Country Mortgages Ltd took too long with her mortgage application. She says it was rude to her. Miss F asks that L&C refunds its fee and pays compensation. What happened Miss F took mortgage advice from L&C. It made a right... (2 pages)View decision -
Decision Reference DRN-3463458
5 Jul 2022 London and Country Mortgages Ltd Not upheldInvestmentsDRN-3463458 The complaint Mr and Mrs D complain that London and Country Mortgages Ltd (“LCM”) sold them an incorrect life and critical illness policy that didn’t meet their needs. What happened Mr and Mrs D spoke to LCM about their life and critical illness cover arrangements between March... (2 pages)View decision -
Decision Reference DRN-3348050
17 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3348050 The complaint Mr K and Miss S complain about the poor service they received from London and Country Mortgages Ltd (L&C) when they were completing on a house purchase and used L&C as a mortgage broker. What happened In July 2019, Mr K and Miss S approached their mortgage... (3 pages)View decision -
Decision Reference DRN-3545126
15 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3545126 The complaint Mr B and Mrs H complain that London and Country Mortgages Ltd (“L&C”) asked them for proof of ID which it didn’t need, then approached their solicitor without permission. They wanted some of their fees returned, and compensation of £500. What happened Mr B tol... (3 pages)View decision
