We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4665773
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4665773 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (4 pages)View decision -
Decision Reference DRN-4386394
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4386394 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost to an investment scam. What happened Mr S saw an advert from a well-known celebrity endorsing an opportunity to invest with a company I’ll call ‘E’. He left his contact details and was contacted by one... (3 pages)View decision -
Decision Reference DRN-4414122
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4414122 The complaint Mr S complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4559275
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4559275 The complaint Miss P complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss P was contacted by an individual who gave her a job opportunity. She was able to work remotely and would have to finish a set number of tasks before she co... (2 pages)View decision -
Decision Reference DRN-4661990
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4661990 The complaint Mr H complains that Revolut Ltd won’t refund the money he lost after falling victim to a scam. What happened Mr H is represented in this complaint by a claims management company. For simplicity I will refer to Mr H throughout this decision, even when referencing w... (3 pages)View decision -
Decision Reference DRN-4705974
28 Mar 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4705974 The complaint Mr P is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 29 February 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my f... (13 pages)View decision -
Decision Reference DRN-4701466
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4701466 The complaint Mr N is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 29 February 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence and arguments before I issued my ... (10 pages)View decision -
Decision Reference DRN-4713524
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4713524 The complaint Mrs N complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In June 2023, Mrs N was contacted by someone who said they worked for a recruitment firm, advising her of a job opportunity. Mrs N was told t... (4 pages)View decision -
Decision Reference DRN-4337410
27 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4337410 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both parties. So... (3 pages)View decision -
Decision Reference DRN-4533750
27 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4533750 The complaint Mr N complains that Revolut Ltd did not refund a series of transactions he lost as part of a scam. What happened Mr N received a text from a delivery company with a link attached. As he was expecting a parcel, he clicked the link and filled out the form. He’s said... (3 pages)View decision
