We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4382660
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4382660 The complaint Mr R complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In late 2022, Mr R’s wife found a company, T, promoting cryptocurrency. They thought the website seemed professional so submitted an enquiry. T contacted Mr R an... (3 pages)View decision -
Decision Reference DRN-4325982
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4325982 The complaint Mr O complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr O is being represented by solicitors in his complaint. What happened The details of this complaint are well known to both parties and have also been previously... (3 pages)View decision -
Decision Reference DRN-4428644
3 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4428644 The complaint Ms B complains that Revolut Ltd (“Revolut”) won’t refund over £9,000 she lost to an employment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my decision.... (2 pages)View decision -
Decision Reference DRN-4446021
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4446021 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (5 pages)View decision -
Decision Reference DRN-4718032
2 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4718032 The complaint F, a limited company complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent money to two Revolut accounts as the result of a scam. Mr B (F’s owner) has brought the complaint on F’s behalf and has used a representative when doing s... (5 pages)View decision -
Decision Reference DRN-4360505
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4360505 The complaint Miss F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to bo... (4 pages)View decision -
Decision Reference DRN-4259636
2 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4259636 The complaint Mr C complains that Revolut Ltd (Revolut) declined to refund a card payment that was lost to a ‘safe account’ scam and which he says he didn’t authorise. What happened In summary, Mr C says he was contacted, in March 2023, by someone pretending to be from a bank (... (3 pages)View decision -
Decision Reference DRN-4537352
30 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4537352 The complaint Mr O complains that Revolut Ltd has declined his request for a refund of payments he made as part of a scam. What happened In November 2022 Mr O saw an advert about an investment opportunity – he says he saw positive reviews and so expressed an interest. After he ... (3 pages)View decision -
Decision Reference DRN-4356597
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4356597 The complaint Mr M complains that Revolut Ltd has declined to refund him payments he made as part of a scam. What happened Mr M has a representative bringing this complaint on his behalf, for clarity I’ll refer to comments made by his representative as his own. Mr M had previou... (2 pages)View decision -
Decision Reference DRN-4300147
28 Mar 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4300147 The complaint Miss H complains that Revolut Ltd won’t refund money she says she lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decision. What I’v... (2 pages)View decision
