We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
-
Decision Reference DRN-4700244
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4700244 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4714848
12 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4714848 The complaint Miss M has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (3 pages)View decision -
Decision Reference DRN-4478518
9 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4478518 The complaint Mr W complains that Revolut Ltd (“Revolut”) won’t refund over £49,000 he lost to an investment scam in March 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons fo... (2 pages)View decision -
Decision Reference DRN-4457469
9 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4457469 The complaint Mrs H complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The details of this complaint are well-known to both parties and have also been previously set out by the investigator. So, I’ll provide an overv... (3 pages)View decision -
Decision Reference DRN-4498001
8 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4498001 The complaint Mrs P has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here.... (3 pages)View decision -
Decision Reference DRN-4466319
8 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4466319 The complaint Mr I complains that Revolut Ltd (“Revolut”) won’t refund over £1,200 he lost to a safe- account scam in September 2022. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reaso... (2 pages)View decision -
Decision Reference DRN-4328600
5 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4328600 The complaint Miss P complains that Revolut Ltd won’t refund money she lost when she fell victim to a job scam. Miss P is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts about wha... (2 pages)View decision -
Decision Reference DRN-4722963
4 Apr 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4722963 The complaint Mr S and Mrs R have complained that Revolut Ltd won’t refund transactions they say they didn’t make or otherwise authorise. What happened In April 2023, a new device accessed the account using Mrs R’s email. This device was used to change the account’s password an... (3 pages)View decision -
Decision Reference DRN-4513961
4 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4513961 The complaint Mr P complains Revolut Ltd won't refund the money he lost to a scam. What happened In late 2022, Mr P and his wife (Mrs P) were looking to invest. They saw and replied to an advert online and were contacted by a broker for a trading company, ‘B’. They looked ... (3 pages)View decision -
Decision Reference DRN-4664242
4 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4664242 The complaint Miss S complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Miss S has said she was ... (4 pages)View decision
