We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4672438
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4672438 The complaint E, a limited company complains about the level of service it received from Revolut Ltd. E is represented in its complaint by a director of E, Mr D. What happened E holds a business bank account with Revolut. In early December 2023, Revolut emailed E asking it to l... (3 pages)View decision -
Decision Reference DRN-4777008
7 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777008 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms A is being represented by solicitors in her complaint. What happened The detailed background to this complaint is well known to both parties. The facts about... (3 pages)View decision -
Decision Reference DRN-4782513
7 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4782513 The complaint Ms M complains that Revolut Ltd (“Revolut”) won’t refund over £4,000 she lost to an employment scam in March 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms M fell vict... (3 pages)View decision -
Decision Reference DRN-4329792
3 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4329792 The complaint Mr B complains Revolut Ltd (Revolut) won’t refund the money he lost to a scam. What happened In 2023, Mr B saw a social media advert for a trading platform and decided to invest. He sent funds from his Revolut account to three individuals, on the understanding thi... (3 pages)View decision -
Decision Reference DRN-4777718
3 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777718 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this complai... (5 pages)View decision -
Decision Reference DRN-4777370
2 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4777370 The complaint Miss P complains Revolut Ltd didn’t do enough when she fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus on giving the reasons f... (2 pages)View decision -
Decision Reference DRN-4465280
2 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4465280 The complaint Mr M complains Revolut Ltd (Revolut) is holding him liable for payments he didn’t authorise. What happened The details of this complaint are well-known to both parties, so I won’t repeat them all again here. But I’ve summarised the key events to given context to m... (3 pages)View decision -
Decision Reference DRN-4736439
1 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4736439 The complaint Mr A complains that Revolut Ltd (“Revolut”) won’t refund over £13,000 he lost to an employment scam in May 2023. What happened Mr A and his wife fell victim to an employment scam after they were contacted by a sham recruiter offering a remote working opportunity t... (3 pages)View decision -
Decision Reference DRN-4520007
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4520007 The complaint Mr B complains that Revolut Ltd did not refund two transactions he lost to a scam. What happened Both parties are aware of the circumstances surrounding the complaint, so I won’t repeat them again in detail here. In summary, Mr B found an organisation online that ... (3 pages)View decision -
Decision Reference DRN-4758709
24 Apr 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4758709 The complaint Mr M is unhappy Revolut Ltd won’t reimburse him for money he lost as part of a scam. What happened Mr M recalled that in June 2023, he was contacted by someone who claimed to be from his bank. Broadly, they told him that someone had tried to use his account and to... (4 pages)View decision
