We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4529020
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4529020 The complaint Mr S complains that Revolut Ltd (“Revolut”) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative (Mrs S). To keep things simple, I’ll refer to Mr S throughout this decision. What happened The background to this... (4 pages)View decision -
Decision Reference DRN-4676428
15 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4676428 The complaint Mr P says Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr P says his Samsung Note 10 phone was... (2 pages)View decision -
Decision Reference DRN-4729712
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4729712 Complaint Mr X is unhappy that Revolut Ltd didn’t reimburse him when he fell victim to a scam. Background In June 2023, Mr X fell victim to a scam. He received a phone call from someone who claimed to be an employee of His Majesty’s Revenue and Customs (HMRC). He was told that ... (2 pages)View decision -
Decision Reference DRN-4750112
15 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4750112 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost to an investment scam. Mr A is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as brought by Mr A directly. What happened Mr A has explained ... (4 pages)View decision -
Decision Reference DRN-4792114
14 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792114 The complaint Mr S complains Revolut Ltd blocked his account and sent an amount back to source. Revolut then closed the account. Mr S would like the funds returned to him. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provi... (3 pages)View decision -
Decision Reference DRN-4795347
13 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795347 The complaint Mr T has complained Revolut Ltd won’t refund money he lost through a series of transactions he didn’t authorise. What happened In May 2021 Mr T added a Revolut Junior account linked to his own Revolut account. He used this to make small payments to his young son i... (4 pages)View decision -
Decision Reference DRN-4620264
13 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4620264 The complaint Ms A complains that Revolut Ltd (“Revolut”) won’t refund £1,450 she lost to a safe account scam in May 2023. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my d... (2 pages)View decision -
Decision Reference DRN-4792221
10 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4792221 The complaint Mr S complains that Revolut Ltd has declined to refund payments from his account that he says he didn’t make or allow anyone else to make. What happened Mr S says that his mobile phone was stolen while he was working in a cafe in early February 2023. He says he re... (5 pages)View decision -
Decision Reference DRN-4730979
8 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4730979 The complaint Mr P complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr P is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties,... (3 pages)View decision -
Decision Reference DRN-4783451
8 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4783451 The complaint Miss O is complaining that Revolut Ltd haven’t refunded the money she lost to a scam What happened On 10 October 2022 Miss O was called by someone who said they were from a local Crown Court. They told her she needed to pay a council tax debt – and Miss O’s told u... (4 pages)View decision
