We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4680980
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4680980 The complaint Mr Z is unhappy that Revolut Ltd withdrew money from his account without his consent and with the service he received from Revolut surrounding this. What happened To briefly summarise: Mr Z noticed that approximately £57,250 was missing from his Revolut account. M... (3 pages)View decision -
Decision Reference DRN-4821044
28 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4821044 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to a safe account scam. What happened Mrs P has a number of accounts including an account with Revolut and an account with a bank who I’ll refer to as “F” throughout the rest of this ... (3 pages)View decision -
Decision Reference DRN-4756231
23 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4756231 The complaint Mr P is unhappy that Revolut Ltd won’t refund payments he didn’t make. What happened Mr P explained his card details were phished using a link he believed was to reschedule a delivery. Following this, he received a call, using a spoofed Revolut number, from someo... (3 pages)View decision -
Decision Reference DRN-4433538
23 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4433538 The complaint Mr T complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened The details of what happened are well known to both parties – so I won’t... (3 pages)View decision -
Decision Reference DRN-4796800
23 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4796800 The complaint Mrs D is unhappy that Revolut Ltd won’t refund payments she didn’t make. What happened Mrs D received a message on her Depop app that she’d sold an item she’d listed. To receive the money, she was asked to follow a link to receive the payment. The link sent her ... (2 pages)View decision -
Decision Reference DRN-4723180
23 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4723180 The complaint Mrs H complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will fo... (3 pages)View decision -
Decision Reference DRN-4795125
22 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4795125 The complaint Mr A complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr A says his phone was stolen and was ... (3 pages)View decision -
Decision Reference DRN-4721709
22 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4721709 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t make. What happened Mr B says there are 10 transactions on his account he doesn’t recognise between 9 January 2024 and 31 January 2024. Mr B says he didn’t make thes... (2 pages)View decision -
Decision Reference DRN-4782415
16 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4782415 The complaint Mr K complains Revolut Ltd won’t refund funds he lost to a car purchase scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here in detail. The facts are not in dispute so I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-4763487
15 May 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4763487 The complaint Mr C is unhappy that Revolut Ltd won’t refund money he lost to a scam. What happened On 16 April 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I made my final deci... (13 pages)View decision
