We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4765547
11 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4765547 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost to a scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I’ll focus on giving the reasons for my decision. What I’ve decided – and why ... (2 pages)View decision -
Decision Reference DRN-4114515
7 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4114515 The complaint Mr T complains Revolut Ltd (“Revolut”) returned funds in his account to the senders which he was entitled to for work he had carried out. To put things right, Mr T wants Revolut to refund the funds. What happened The details of this complaint are well known by bot... (3 pages)View decision -
Decision Reference DRN-4722856
6 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4722856 The complaint Miss P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss P made a connection with an individual on a dating... (4 pages)View decision -
Decision Reference DRN-4492311
5 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4492311 The complaint Mr W complains Revolut Ltd is holding him liable for payments he didn’t make. Mr W is being represented by his mother, Mrs W, in bringing this complaint. What happened In April 2023, Mr W reported several card payments to “H” as unauthorised. Revolut declined to r... (4 pages)View decision -
Decision Reference DRN-4833766
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4833766 The complaint T, a limited company, complains that Revolut Ltd hasn’t protected it from losing money it paid to one of Revolut’s customers as a result of a scam. Mrs P is the sole director of T and brings the complaint on its behalf. What happened On 9 May 2024, I issued my pro... (4 pages)View decision -
Decision Reference DRN-4702393
4 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702393 The complaint Mr B complains Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr B says he noticed transactions on his Revolut account he didn’t recognise and contacted Revolut straight away to inform it that these wer... (2 pages)View decision -
Decision Reference DRN-4737462
3 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4737462 The complaint Mr S has complained Revolut Ltd won’t refund money he lost through three transactions he didn’t authorise. What happened In January 2024 Mr S noticed a discrepancy in his Revolut account and contacted them. He disputed three transactions for £511.50, £3,900 and £1... (3 pages)View decision -
Decision Reference DRN-4774392
31 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4774392 The complaint E complains that Revolut Ltd (Revolut) is refusing to refund it the amount it lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, E received a notificatio... (2 pages)View decision -
Decision Reference DRN-4765684
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4765684 The complaint Mr N complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a scam. Mr N has a representative, but for ease of reading I will mainly just refer to Mr N. What happened The details of this complaint are well known to both parties, ... (3 pages)View decision -
Decision Reference DRN-4821716
29 May 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4821716 The complaint Ms P complains that Revolut Ltd reviewed her account and allowed £1,469 to debit her account. Revolut also closed her account. Ms P would like her funds back. What happened The detailed background of this complaint is well known to both parties. So, I’ll only prov... (2 pages)View decision
