We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4705385
18 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4705385 The complaint Miss L complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. ... (3 pages)View decision -
Decision Reference DRN-4702452
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4702452 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both ... (5 pages)View decision -
Decision Reference DRN-4584969
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4584969 The complaint Miss F complains that Revolut Ltd won’t refund money she lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about... (3 pages)View decision -
Decision Reference DRN-4506188
17 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4506188 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has also been... (3 pages)View decision -
Decision Reference DRN-4855884
17 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4855884 The complaint Mr S is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. What happened Mr S is represented in this complaint by a solicitor, for simplicity I will refer to Mr S throughout this decision, even when referencing what his re... (10 pages)View decision -
Decision Reference DRN-4477976
14 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4477976 The complaint Mr M complains Revolut Ltd won’t refund the money he lost to a scam. What happened In early 2023, Mr M responded to a social media advert for a cryptocurrency investment company, (“B”). After speaking to B and looking into them, Mr M decided to invest. B told Mr M... (3 pages)View decision -
Decision Reference DRN-4680186
14 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4680186 The complaint Mr S complains that Revolut Ltd (“Revolut”) has failed to refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the reasons for my... (3 pages)View decision -
Decision Reference DRN-4642565
13 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4642565 Complaint Mr P is unhappy that Revolut Ltd didn’t reimburse him after he told it he’d fallen victim to a scam. Background In May 2023, Mr P received a message from someone who purported to work for a recruitment agency. They wanted to offer him a job opportunity. Unfortunately,... (2 pages)View decision -
Decision Reference DRN-4847776
12 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4847776 The complaint Mrs S is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened On 8 May 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my final ... (13 pages)View decision -
Decision Reference DRN-4785055
12 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4785055 The complaint Ms N is unhappy that Revolut Ltd won’t reimburse money she lost as a result of a scam. What happened On 5 May 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issue... (9 pages)View decision
