We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4857844
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4857844 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr H is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4619810
21 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4619810 The complaint Ms N is unhappy that Revolut Ltd (“Revolut”) won’t refund payments she says she didn’t make. What happened Ms N explains that on 23 June 2023, she received contact from someone claiming to be from Barclays, who she banked with, saying a standing order had been set... (5 pages)View decision -
Decision Reference DRN-4653513
20 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4653513 The complaint M, a company, complains that Revolut Ltd won’t refund payments it didn’t make. Mrs S, a director of M, brings the complaint on M’s behalf. What happened Mrs S’s phone was stolen. She’s said she reported the matter to the police, her network provider and put the ph... (2 pages)View decision -
Decision Reference DRN-4794145
20 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4794145 The complaint M, a company, complains that Revolut Ltd won’t refund a payment it didn’t make. Mr L, a director of M, brings the complaint on M’s behalf. What happened Mr L explained that he received a call that appeared to come from Revolut. They told him someone had tried to ... (3 pages)View decision -
Decision Reference DRN-4789917
20 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4789917 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he was a victim of an impersonation scam. Mr B is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to som... (6 pages)View decision -
Decision Reference DRN-4562821
20 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4562821 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has also been set out previously by the investigator. The facts about... (3 pages)View decision -
Decision Reference DRN-4479104
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4479104 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam and won’t refund the £2,704 she lost as a result. What happened Mrs V fell victim to a task-based employment scam (‘job scam’) in June 2023. Mrs V has explained that she... (4 pages)View decision -
Decision Reference DRN-4815175
19 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4815175 The complaint Ms L complains Revolut Ltd (“Revolut”) refuses to refund her for transactions on her account she says are unauthorised. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Ms L’s phone was stolen ... (3 pages)View decision -
Decision Reference DRN-4798134
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4798134 The complaint Miss S is complaining that Revolut Ltd are not refunding payments she made to a scam. What happened In November 2023 Miss S was introduced to an investment opportunity by a friend. She used her Revolut debit card to buy cryptocurrency, which she then transferred t... (3 pages)View decision -
Decision Reference DRN-4808716
19 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4808716 The complaint Mr F complains Revolut Ltd won’t refund the money he lost to a scam. What happened In 2023, Mr F saw an advert on social media for an investment platform (“S”). They appeared to be promoted by a well-known public figure. Thinking it all appeared legitimate, Mr F r... (4 pages)View decision
