We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4455074
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4455074 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts about ... (3 pages)View decision -
Decision Reference DRN-4850645
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4850645 The complaint Mr O complains that Revolut Ltd denied he held an account with it and prevented him accessing his money. What happened Mr O says he has been asking Revolut for about four years for account access. He says he has asked it on over 50 occasions to sort out the proble... (2 pages)View decision -
Decision Reference DRN-4848225
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4848225 The complaint Ms A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms A is being represented by a claims management company in her complaint. What happened The detailed background to this complaint is well known to both parties... (3 pages)View decision -
Decision Reference DRN-4872030
25 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4872030 The complaint Mr H is unhappy that Revolut Ltd has decided not to refund him after he was the victim of an authorised push payment scam. What happened Mr H says he was looking to purchase tickets for football games at the world cup and found a seller online. He says he found th... (6 pages)View decision -
Decision Reference DRN-4526120
24 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4526120 The complaint Mr H, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4782694
24 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4782694 The complaint Mr G complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr G is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and... (3 pages)View decision -
Decision Reference DRN-4477979
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4477979 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties. The facts about what happened aren’t in dispute, so I’ll focus on giving my... (3 pages)View decision -
Decision Reference DRN-4823968
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4823968 The complaint Miss P complains that Revolut Ltd didn’t do enough to protect her from making payments as part of an investment scam. She wants it to provide her with a refund and compensation. What happened The details of what happened are well known to both parties, and aren’t ... (3 pages)View decision -
Decision Reference DRN-4743035
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4743035 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4835375
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4835375 The complaint Ms V is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost to a scam. What happened In early March 2024, Ms V signed up to a well-known re-selling platform (that I’ll call T) to sell some unwanted items. On 6 March 2024, she received a message conf... (3 pages)View decision
