We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-3080608
30 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3080608 The complaint Mr S complains that he wasn’t able to access his account with Revolut Ltd after travelling. He wanted our service to look at the customer service options Revolut provides, and consider the security of his account. What happened Mr S is a frequent traveller, and h... (4 pages)View decision -
Decision Reference DRN-3065913
30 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3065913 The complaint Mr S complains that Revolut Ltd restricted access to his account and his funds. He’s also unhappy they’ve requested unreasonable documents and provided misleading information. What happened On the 6 December 2019 Mr S had a conversation with Revolut via live chat ... (3 pages)View decision -
Decision Reference DRN-3068202
24 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3068202 The complaint Mrs W complained because Revolut Ltd refused to refund her for a transaction which she said she didn’t make. What happened On 5 December 2020, Mrs W told Revolut by chat that she didn’t recognise a £10.29 debit on her account. Revolut’s auto-reply said that if sh... (3 pages)View decision -
Decision Reference DRN-2938451
24 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2938451 The complaint Mr B has complained that Revolut Ltd (“Revolut”) mis-sold him a Premium packaged account in January 2019 and a Metal packaged bank account in August 2019. Amongst other things Mr B is unhappy that he was told that the travel insurance did not cover cancellations a... (3 pages)View decision -
Decision Reference DRN-3043511
22 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-3043511 The complaint Mr P complains that Revolut Ltd blocked his account and held on to his funds. Mr P would like an explanation and his money back. What happened Mr P had an account with Revolut. Which he signed up for in November 2018. He used the account for travelling. On 22 Marc... (3 pages)View decision -
Decision Reference DRN-2881282
16 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2881282 The complaint Miss D complains about Revolut Ltd’s actions in relation to a scam in which she lost over £4,000. What happened The background to this case is well known to both parties, so I’ll just summarise it here. In January 20201, Miss D received an automated call directing... (4 pages)View decision -
Decision Reference DRN-3045386
14 Sep 2021 Revolut Ltd UpheldBanking and PaymentsDRN-3045386 The complaint Mr M complains about Revolut Ltd’s decision to suspend, and subsequently deactivate his account. He says this caused him severe financial loss as he was without his money for around 18 months. What happened Mr M held an account with Revolut. In January 2020, Revol... (4 pages)View decision -
Decision Reference DRN-2880161
14 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2880161 The complaint Ms D complains that Revolut Ltd blocked and closed her bank account. And then returned funds in the account to their original sources, rather than to her. What happened In October 2019, Revolut carried out a review of Ms D’s account. Revolut completed its review ... (2 pages)View decision -
Decision Reference DRN-2880149
14 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2880149 The complaint K, a limited company, complains that Revolut Ltd blocked and closed its bank account. And then returned funds in the account to their original sources, rather than to K. K is represented by its director Ms D. What happened In October 2019, Revolut carried out a re... (2 pages)View decision -
Decision Reference DRN-2521058
10 Sep 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2521058 The complaint Mr F complains that Revolut blocked and closed his account and returned his account balance to a third party. To put things right, he wants Revolut to pay him the account balance he held at the date his account was blocked. What happened On 9 August 2019, Revolut ... (2 pages)View decision
