We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
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Decision Reference DRN-2736412
29 Jun 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2736412 The complaint Mr I complained because Revolut Ltd refused to refund him for transactions which he said he didn’t authorise. What happened At around 10.30 pm on 15 May 2019, Mr I had his phone stolen by thieves on a moped. They drove past him and snatched it from his hand. Mr I ... (3 pages)View decision -
Decision Reference DRN-2826728
22 Jun 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2826728 The complaint Mr K complains that Revolut Ltd were at fault for issues relating to a payment to his friend and the subsequent return of the money. What happened Mr K had attempted a payment of £660 to his friend overseas but a week after the transfer his friend realised that sh... (4 pages)View decision -
Decision Reference DRN-2834107
21 Jun 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2834107 The complaint Mr P complains that Revolut Ltd blocked and then closed his account. He also complains that Revolut didn’t release money paid into his account to him. What happened On 31 August 2020, two payments were made into Mr P’s account. Following this Revolut carried out a... (2 pages)View decision -
Decision Reference DRN-2778398
17 Jun 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2778398 The complaint Miss J complains that Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened In August 2020 Miss J fell victim to a scam. The background to this case is known to both parties, so I won’t repeat it here. But in summary, in August ... (4 pages)View decision -
Decision Reference DRN-2548352
14 Jun 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2548352 The complaint Mrs W complains Revolut Ltd failed to properly investigate fraud on her account. She wants to know more detail about the merchant to which two contactless payments were made. What happened The facts of this complaint are well known to both parties. Mrs W says she ... (2 pages)View decision -
Decision Reference DRN-2778783
12 May 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2778783 The complaint Mr R complains that Revolut Limited (Revolut) blocked and closed his bank account, then returned the funds in the account to the original sources, rather than releasing them to him. Mr R brings his complaint on behalf of his business, R Limited. What happened On 2... (2 pages)View decision -
Decision Reference DRN-2701032
6 May 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2701032 The complaint Miss C complains that Revolut Ltd won’t refund money that she says she didn’t receive when she attempted a cash withdrawal. What happened Miss C was abroad. She says that she tried to take out local currency from her account on 17 March 2020. The withdrawal debite... (3 pages)View decision -
Decision Reference DRN-2733660
30 Apr 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2733660 The complaint Mr R is unhappy Revolut Ltd (“Revolut”) won’t refund several transactions made using his debit card, that Mr R says he didn’t authorise. What happened On 6 June 2020 between 02:50am and 05:11am there were eight transactions made using Mr R’s debit card, held with ... (5 pages)View decision -
Decision Reference DRN-2739158
30 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2739158 The complaint Ms R complains that Revolut Ltd has been unable to trace a payment she made to her account. What happened Ms R says she sent money to her Revolut account via a business I will call “P” in December 2019. She says her old bank account details were saved on her P acc... (2 pages)View decision -
Decision Reference DRN-2695028
28 Apr 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2695028 The complaint Mr D complains that he can’t close his account with Revolut Ltd (Revolut). What happened Mr D had an account with Revolut since 2017. In 2018, Revolut made changes to their app. Mr D couldn’t use Revolut as a result. He wanted to close his account but couldn’t. Mr... (2 pages)View decision
