We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
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Decision Reference DRN-2705061
28 Jul 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2705061 The complaint Mr S complains Revolut Ltd unfairly closed his account and failed to return the funds he held in the account. He wants to know why his account was closed and compensation for the financial loss and trouble he was caused by not having his funds What happened I issu... (4 pages)View decision -
Decision Reference DRN-2921528
22 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2921528 The complaint Mr A complains about the poor service he received from Revolut when trying to activate and access his bank account. What happened Mr A opened an account with Revolut in 2018. To fully activate his account, Mr A needed to deposit a minimum of 10 Euros into the ac... (2 pages)View decision -
Decision Reference DRN-2937361
22 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2937361 The complaint Mr M is unhappy with how Revolut Ltd handled matters when he reported to them that he’d fallen victim to a scam. He also complains they have not helped recover or return the loss which resulted from the scam. What happened The detailed background to this complaint... (2 pages)View decision -
Decision Reference DRN-2726415
22 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2726415 The complaint Mr D’s complaint about Revolut Ltd (Revolut) relates to the rejection of a direct debit (DD) following changes made by Revolut to their payment instruction as a result of the UK’s withdrawal from the EU on the 1 January 2021. What happened The details of this comp... (2 pages)View decision -
Decision Reference DRN-2840096
21 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2840096 The complaint Mr B is unhappy that Revolut Ltd blocked and closed his account and converted the cryptocurrency in his various wallets without his permission; returning the proceeds to him and a third party. What happened Revolut blocked Mr B’s account on 27 December 2019 in ord... (3 pages)View decision -
Decision Reference DRN-2877170
16 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2877170 The complaint Mr H complains Revolut Ltd (“Revolut”) unfairly restricted and later closed his account. And it returned his funds to source, and not back to him. To put things right, Mr H wants his account reinstated, an apology from Revolut, his money returned, and compensation... (3 pages)View decision -
Decision Reference DRN-2818337
15 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2818337 The complaint Mr T has complained that Revolut Ltd (“Revolut”) refused to change the name on his account he he’s unable to provide the documentation Revolut has asked for. What happened In October 2019 Mr T contacted Revolut ask it how he could change the name on his account. ... (3 pages)View decision -
Decision Reference DRN-2925108
14 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2925108 The complaint Miss S is unhappy with the way Revolut Ltd handled some e-money transfers she requested. What happened Miss S has explained that she was due to travel abroad on 9 July 2019 and return back to the UK the next day. So, prior to travelling, she arranged, through Revo... (4 pages)View decision -
Decision Reference DRN-2919931
13 Jul 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2919931 The complaint Mr M is unhappy that Revolut Ltd wouldn’t accept the information he provided them about his source of funds and didn’t complete the transfer of his account balance in a timely manner. What happened Mr M opened an account with Revolut in November 2019. In January 2... (3 pages)View decision -
Decision Reference DRN-2836304
30 Jun 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2836304 The complaint Mr B is unhappy that Revolut Ltd restricted access to his account. He’d like the money returned and compensation for the impact on him. What happened Mr B had an account with Revolut. On the 9 April 2020 Revolut blocked Mr B’s access to his account due to suspicio... (2 pages)View decision
