We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1641 results
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Decision Reference DRN-2830295
25 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2830295 The complaint Mr M complains that Revolut Ltd won’t refund a debit card payment he made for goods that were not received. What happened On 16 July 2019 Mr M used his debit card to make a transaction online. He wanted to buy basketball apparel totalling €620.13. Mr M explains th... (4 pages)View decision -
Decision Reference DRN-2935836
24 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2935836 The complaint Mr G complains that Revolut Ltd won’t refund a payment he made from his account. What happened Mr G holds an account with Revolut. In October 2019, Mr G used the account to purchase digital gift vouchers from an online merchant at a cost of €460. I’ll refer to the... (3 pages)View decision -
Decision Reference DRN-2911097
21 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2911097 The complaint Mr B complained that Revolut Ltd blocked his account for around three weeks and caused him to lose money on an investment. What happened Mr B opened an account with Revolut in March 2017. In December 2019 Mr B began transferring large amounts of money from his cu... (3 pages)View decision -
Decision Reference DRN-2868209
18 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2868209 The complaint Miss N is unhappy that Revolut Ltd hasn’t refunded her money lost to a scam, where she sent £9,373 to fraudsters. What happened Miss N received a call from scammers in March 2021. They said they were calling from HMRC about unpaid tax, with Miss N’s former employ... (5 pages)View decision -
Decision Reference DRN-2907720
13 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2907720 The complaint Mr S complains about Revolut Ltd’s actions in relation to a scam in which he lost £3,888. What happened In January 2021, Mr S received a call from a fraudster pretending to be from HMRC – who he genuinely owed money to at that time. The fraudster told him he neede... (4 pages)View decision -
Decision Reference DRN-2856662
12 Aug 2021 Revolut Ltd Not upheldBanking and PaymentsDRN-2856662 The complaint Mr S is unhappy Revolut Ltd blocked his account and upon closing it, sent the money in the account back to source causing him inconvenience and a financial loss. What happened Mr S’s account was blocked for a review on 2 September 2019. Over the next week he was a... (3 pages)View decision -
Decision Reference DRN-2952695
4 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2952695 The complaint Miss G complains that Revolut Ltd restricted access to her account, and sent her funds to a third party. She’d like her money returned and compensation for the impact caused. What happened Miss G had an account with Revolut. On the 24 May 2019 Revolut restricted M... (3 pages)View decision -
Decision Reference DRN-2956348
3 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2956348 The complaint Ms N has complained that Revolut Ltd did little to solve her complaint after she was a victim of fraud. What happened In May 2020 Ms N received a couple of emails from Revolut asking her to authenticate herself for an Android device. As she didn’t use android tech... (2 pages)View decision -
Decision Reference DRN-2885918
2 Aug 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2885918 The complaint Mr S complains about how Revolut Ltd dealt with him when he was having problems logging-in to his account. What happened Mr S wrote a letter to Revolut in October 2020. He wasn’t able to access his account with them through their phone app. He’s said that also mea... (2 pages)View decision -
Decision Reference DRN-2849433
30 Jul 2021 Revolut Ltd UpheldBanking and PaymentsDRN-2849433 The complaint Mr Y complains that Revolut Ltd hasn’t fully refunded him for the losses he incurred when he fell victim to fraud. What happened The facts of this complaint are well known to both parties, so I won’t repeat the full details here. The key facts are: Mr Y received... (2 pages)View decision
