We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4261124
24 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4261124 The complaint Miss M complains that Revolut Ltd (Revolut) wouldn’t refund money she lost in a scam. What happened What Miss M says: Miss M is an international student studying in the UK. On 31 October 2022, she got a call from someone purporting to be calling on behalf of HMRC.... (5 pages)View decision -
Decision Reference DRN-4261562
24 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4261562 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her against the loss of money to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, from 3 to 4 June 202... (5 pages)View decision -
Decision Reference DRN-4008204
24 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4008204 The complaint Ms M complains that Revolut Ltd have provided her with poor customer service and they wouldn’t reinstate her Premium plan subscription on an annual basis for her. What happened Ms M had an annual Premium plan subscription with Revolut. She says she was looking at ... (4 pages)View decision -
Decision Reference DRN-4245303
21 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4245303 The complaint Mrs N complains that Revolut Ltd (Revolut) has refused to refund the money she lost falling victim to a scam. Mrs N is being represented by a third party. To keep things simple, I will refer to Mrs N throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-3918718
20 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-3918718 The complaint Miss J complains that Revolut Ltd won’t refund money she lost after falling victim to a scam. What happened In September 2022, Miss J got a text message which said she was eligible for an energy bill discount and provided a link for her to claim the money. Miss J ... (4 pages)View decision -
Decision Reference DRN-4165884
19 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4165884 The complaint Mr S complains that Revolut Ltd hasn’t refunded him after he fell victim to a cryptocurrency investment scam. What happened Mr S was contacted by someone purporting to be from an investment firm specialising in cryptocurrency. Mr S had already engaged in some trad... (3 pages)View decision -
Decision Reference DRN-4199111
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4199111 The complaint N, a limited company, complains that Revolut Ltd won’t refund payments it disputes making from its account. What happened N is represented by its director. He says that payments of over £9,700 made on 26 January 2023 weren’t authorised. He is unhappy that Revolut ... (3 pages)View decision -
Decision Reference DRN-4009803
18 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4009803 The complaint A company which I will refer to as ‘D’ complains that Revolut Ltd didn’t do enough to held D when they fell victim to an Authorised Push Payment scam. What happened The background to the complaint is known to both parties and so I won’t repeat it at length here. B... (4 pages)View decision -
Decision Reference DRN-4079348
14 Jul 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4079348 The complaint A company, which I’ll refer to as C, complains Revolut Ltd won’t refund a payment it didn’t make. Mr C, who is a director of C, brings the complaint on C’s behalf. What happened The details of this complaint are well known to both parties, so I won’t repeat them a... (2 pages)View decision -
Decision Reference DRN-3983076
14 Jul 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3983076 The complaint Miss A complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In September 2022, Miss A received a phone call from someone who said they worked for a well-known online marketplace and asked her if she had tried ... (3 pages)View decision
