We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4233430
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4233430 The complaint Mr M has complained that Revolut Ltd unreasonably refused to refund several disputed transactions which he says he didn’t authorise which were paid from his Revolut account. He complained that Revolut didn’t stop the transactions when he especially told it to at a... (3 pages)View decision -
Decision Reference DRN-4328649
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4328649 The complaint Mr W complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2022, Mr W says he was looking for a property to rent. He says he found one he liked on a social media marketplace, contacted the landlord and w... (2 pages)View decision -
Decision Reference DRN-4090454
31 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4090454 The complaint Mr I complains that Revolut Ltd (“Revolut”) has failed to refund over £15,000 he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons for my d... (2 pages)View decision -
Decision Reference DRN-4240701
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4240701 The complaint Miss S has complained that Revolut Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In early 2023, two bank transfers were made using Miss S’s mobile banking app, totalling £450. Miss S says this wasn’t her. She said her... (3 pages)View decision -
Decision Reference DRN-4065382
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4065382 The complaint Mr C says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised ... (3 pages)View decision -
Decision Reference DRN-4086272
30 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4086272 The complaint Mr B complains Revolut Ltd blocked his account and removed £25 from the account without his permission. They closed Mr B’s account. Mr B would like to know the reason and compensation. What happened On 28 July 2022 Mr B tried to make a payment but was declined. Re... (3 pages)View decision -
Decision Reference DRN-4298910
29 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4298910 The complaint Mr D complains that Revolut Ltd (“Revolut”) has failed to refund over £46,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will provide a brief summar... (3 pages)View decision -
Decision Reference DRN-4321554
29 Aug 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4321554 The complaint Mr A complains that Revolut Ltd transferred £84.91 out of his account. He would like his money returned and substantial compensation. What happened Mr A had an account with Revolut. Mr A received £50 from an account with a bank I will refer to as M. Mr A has said ... (3 pages)View decision -
Decision Reference DRN-4314473
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4314473 The complaint Mr B says Revolut Ltd (“Revolut”), didn’t do enough to help when he fell victim to an investment scam and then recovery scam. He says Revolut should reimburse him for the money he lost. What happened As both parties are familiar with the circumstances of this comp... (4 pages)View decision -
Decision Reference DRN-4313125
25 Aug 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4313125 The complaint Mr A complains that Revolut Ltd didn’t apply an account block to prevent gambling transactions. What happened Mr A says he told Revolut to block any potential payments he made to a business I will call “M” on 29 March 2023. He says he made Revolut aware of his gam... (3 pages)View decision
