We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4215827
8 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4215827 The complaint Mr H complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr H fell victim to an investment scam. He searched online for an investment opportunity and was contacted by someone claiming to be from an investment platform which could help hi... (3 pages)View decision -
Decision Reference DRN-4053970
8 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4053970 The complaint Mr C complains that Revolut Ltd wouldn’t refund a cash withdrawal he says he didn’t make. What happened Mr C says that his card was taken and used by a fraudster to withdraw £100 from his account. He is unhappy that Revolut wouldn’t refund this and that it didn’t ... (2 pages)View decision -
Decision Reference DRN-4293126
7 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4293126 The complaint Mr F has complained that Revolut Ltd won’t refund a payment made from his account to an airline. What happened In February 2023, a payment was made from Mr F’s Revolut account to an airline for £54.28. On the same day, Mr F contacted Revolut to dispute the payment... (2 pages)View decision -
Decision Reference DRN-4337177
7 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4337177 The complaint Miss P complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened Around mid-2021, Miss P was looking for new ways to invest her money. She saw an advert on a social media platform for a company offering investment ... (3 pages)View decision -
Decision Reference DRN-4252210
6 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4252210 The complaint Mr M – who is represented by a CMC – complains Revolut Ltd didn’t do enough to protect him from becoming the victim of a scam. What happened Mr M opened an account with Revolut in December 2022 and in the following two days made two card payments totalling just un... (2 pages)View decision -
Decision Reference DRN-4155051
4 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4155051 The complaint Mr F complains that Revolut Ltd unfairly blocked and closed his account. What happened Mr F had an account with Revolut. In August 2022, carried out a review on Mr F’s account. Whilst it completed the review Revolut blocked Mr F’s account, which meant he wasn’t ab... (2 pages)View decision -
Decision Reference DRN-4019518
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4019518 The complaint Mr K complains that Revolut Ltd did not refund all of the transactions he disputed. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here. In summary, Mr K raised a disputed transactions claim for a serie... (2 pages)View decision -
Decision Reference DRN-4328899
1 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4328899 The complaint Mr A complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, Mr A has explained that in October 2022 scammers pers... (4 pages)View decision -
Decision Reference DRN-4251195
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4251195 The complaint Mrs B says Revolut Ltd (“Revolut”), didn’t do enough to help when she fell victim to an ‘impersonation’ scam. She says Revolut should reimburse her for the money she lost. What happened As both parties are familiar with the circumstances of this complaint, I’ve su... (3 pages)View decision -
Decision Reference DRN-4076137
1 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4076137 The complaint Miss A is unhappy that Revolut Ltd won’t refund money she lost to an investment scam. What happened Miss A saw an advert on a social media app for an investment. It promised she could achieve significant returns by investing in cryptocurrency. Unfortunately, the i... (2 pages)View decision
