We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4005570
14 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4005570 The complaint Miss O complains that her chargeback dispute raised with Revolut Ltd took too long, and that she was given conflicting and unhelpful information. What happened In October 2022 Miss O made a payment of nearly £700 to a third party (“the merchant”), using her Revolu... (2 pages)View decision -
Decision Reference DRN-4025636
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4025636 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened In early 2022, Mr C was searching for job opportunities online. He received a response from someone claiming to be from a well-known company, M, offering a... (3 pages)View decision -
Decision Reference DRN-4058145
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4058145 The complaint and background Mr S complains that Revolut Ltd won’t refund money lost when he fell victim to an investment scam. For the purposes of this decision, reference to Mr S includes the submissions of his professional representative. Where the particulars of the complai... (3 pages)View decision -
Decision Reference DRN-3947646
13 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-3947646 The complaint Mr H complains that Revolut Ltd (“Revolut”) have failed to refund over £11,000 he says he lost to an investment scam. The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will focus on giving the reasons... (2 pages)View decision -
Decision Reference DRN-4267614
13 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4267614 The complaint Miss K is unhappy with the service Revolut Ltd provided after she fell victim of an authorised push payment (APP) scam. What happened Miss K says she was contacted by a government official who explained she was under investigation, and she had to make a payment, o... (5 pages)View decision -
Decision Reference DRN-4300932
12 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4300932 The complaint Ms B complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Ms B is represented by a firm I’ll refer to as ‘A’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key event... (4 pages)View decision -
Decision Reference DRN-4248096
12 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4248096 The complaint Mr V complains that Revolut Ltd won’t refund payments sent from his account which he didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll provide an ov... (3 pages)View decision -
Decision Reference DRN-4075597
12 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4075597 The complaint Miss C complains that Revolut Ltd won’t refund money she lost after falling victim to a scam. What happened In November 2022, Miss C received a phone call she believed came from a financial institution who I’ll refer to as S. S told Miss C that her account was com... (5 pages)View decision -
Decision Reference DRN-4252951
11 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4252951 The complaint Mr M has complained that Revolut Ltd won’t refund transactions he says he didn’t make or otherwise authorise. What happened Mr M was phoned by a scammer who impersonated the fraud team at another bank he used. They told him he’d get notifications someone was tryin... (3 pages)View decision -
Decision Reference DRN-4340372
8 Sep 2023 Revolut Ltd Not upheldBanking and PaymentsDRN-4340372 The complaint Mrs C complains that Revolut Ltd didn’t do enough to protect her from losing money to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything here. In brief summary, Mrs C has said that through M... (3 pages)View decision
